Doesn’t Work on Mobile

  • Resolved careeralley

    (@careeralley)


    1 year, 2 months ago

    The plugin works sporadically on desktop and doesnt work at all on an iPad. All of the premium settings are the defaults. On desktop, if I use the search from my home page and select a page, it generally allows copy and post.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Jasmine

    (@hyenokian)

    Dear @careeralley,

    Thank you for the topic.

    We have checked your website and noticed that the copy protection normally works for both the PC and mobile versions on our end. 

    See the video below:

    View post on imgur.com

    Please let us know whether you are using a Cache plugin or not. 
    If yes, then, please note, that the problem may come from the cache.

    Please clear all the caches and check whether the issue persists or not. Make sure the cache is excluded on the page where the copy protection is enabled.
    After clearing the caches, please try to check the case with either the Incognito mode or another browser/device. 

    Also, please provide us with the following information for further investigation of the case.

    1. The IOS version you are using. 
    2. The Browser and the Browser version you are using.
    3. The PHP version you are using. 
    4. A short video where the given problem can be displayed.

    By the way, as you are using the Pro version of the plugin, please contact us via this form for premium support. Our customer care specialists will always be happy to help you.

    Commercial products are not supported in these forums.

    Thank you.

    • This reply was modified 1 year, 2 months ago by Jasmine.
    Thread Starter careeralley

    (@careeralley)

    Thanks Jasmine. We use Cloudflare and we purged out cache prior to checking and were able to copy and paste some content on an iPad.

    We checked a few URLs today and it seems to be working now.

    Thanks.

    Plugin Support Jasmine

    (@hyenokian)

    Dear @careeralley,

    Thank you for your reply.

    As far as I understand, the problem has been fixed for you.

    Enjoy the plugin and open a new topic in case of any further questions.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Doesn’t Work on Mobile’ is closed to new replies.