Doesn’t Work Here (Resolved)

  • zenjukai

    (@ecoist)


    5 years ago

    UPDATE: Spoke with the author and we figured out the issue. He was quick to respnd and sort the issue out. All is working great.

    Thanks for your excellent work and support! 5 stars!

    —————————————————————————————

    Good start and looks promising, but it gives me an error ..

    The theme you are using does not contain the “while () : … endwhile;” loop in the “single.php” file. To use custom templates the theme must have this “while” loop type in its “single.php” file.

    This is on a fresh install using the Astra theme. I checked and submitted a support ticket a week ago and have not heard anything. Other support posts say the issue was fixed, but it seems not fully.

    Just an fyi.

    • This topic was modified 4 years, 12 months ago by zenjukai.
Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Andrea De Giovine

    (@andreadegiovine)

    hi @ecoist
    I just did a test using the Astra theme (latest version) and the latest version of the plugin, it works fine.
    Give me the details of the host configuration (php version etc.) and the plugins installed on the cms.
    Send me the details via my website.

    Thread Starter zenjukai

    (@ecoist)

    Thanks for the reply. I just did up a fresh install of WordPress and will do a screen recording showing you what happens. I will send it you via your website.

    Cheers

    Thread Starter zenjukai

    (@ecoist)

    Update: I was playing around with this issue this morning over coffee and the problem happens when one is using a child theme. It works if I use Astra as the primary, but when using a child I get the error.

    Hope that helps.

    Plugin Author Andrea De Giovine

    (@andreadegiovine)

    Thanks @ecoist
    with the latest version of the plugin (1.3.6) the problem seems solved, let me know.
    Don’t forget to add the last star to the review ??
    thank you

    Thread Starter zenjukai

    (@ecoist)

    Thank you Andrea, excellent work … all is working now. =)

    Plus I updated my review and message.

    Cheers

    • This reply was modified 4 years, 12 months ago by zenjukai.
Viewing 5 replies - 1 through 5 (of 5 total)
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