Problem with the multilingual option

  • cookingupamazingtrips

    (@cookingupamazingtrips)


    6 months, 3 weeks ago

    11/05/24:

    It has taken over a month, but the problem has been solved now, and my website is functioning properly in both languages.

    —————————————————————————————————————

    08/05/24:

    I selected the Blossom Travel Theme for my blog because its appearance is appealing and fits my needs. My blog is bilingual, with both English and Spanish content, which I manually translate, as I would rather not rely on automatic translations that are often inaccurate. I ended up purchasing the Pro theme to access all the necessary functionalities for making the blog bilingual. Now I know it was a waste of money and time!

    Everything was functioning correctly until the theme was updated, and the option to select the language and fill in the links in the theme settings of the source strings was removed.

    This has led to a chaotic mix of English and Spanish posts on both the English and Spanish sides of my blog, significantly compromising the quality of content in both languages.

    After contacting customer support regarding an issue, I was informed that they would investigate it. However, over a month later, I received the response that “The developers are unable to provide enough time to fix the issue currently, and they will start working on the issue as soon as possible.” 

    Is that support? This delayed and vague response has only added to my frustration.

    I don’t know if they solve the problem and, if so, when it’s going to be. At this point, I don’t think they will.

    My site isn’t live yet, but if it were, it would have made for a terrible user experience, and they wouldn’t be back. Imagine reading a website with a confusing mix of languages. 

    I am currently searching for a new theme that can effectively support two languages at the same time and has more reliable customer support. Blossom Themes has demonstrated that if any problems arise in the future, it may take months to resolve them (if they finally do it!). This poses a concern for websites with high traffic, as they risk losing the audience.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Theme Author Blossom Themes

    (@blossomthemes)

    Hi @cookingupamazingtrips,

    We apologize for the inconvenience. Our team were facing some issues debugging and fixing the issue you reported. Our team has released an update today for the Pro version. Please update to the latest version.

    If you still face any issues, please write back to us.

    Thank you.

    Thread Starter cookingupamazingtrips

    (@cookingupamazingtrips)

    Hi @blossomthemes,

    Thank you for fixing the problem. My website is now functioning properly in both languages.

    Thanks,

    Laura

Viewing 2 replies - 1 through 2 (of 2 total)
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