Doesn't work and support is non existent

Well yes, that’s a bit odd – especially with such a small user base, one would think they cared…

Hi guys,

I am really sorry, I am finding out the hard way that the .org repository doesn’t have notifications on new support threads for plugin developers!

We do care a lot about Addendio, so please don’t jump to conclusions on a simple mistake due to lack of experience with the .org system ??

I am sincerely sorry about this. Please let me know if I can be of any assistance. As Terence pointed out, we have an issue on the multi-site (we did not test on the multi-site version for this first release)

again apologies for this, and let me know if I can help

ciao

Luca

Luca,

You really care but the product has not been verified with the current WordPress release and you only check your support forum on WordPress every few months?

Hmmmm.

Hi Terence,

as I explained I expected notifications to be automatically turned on for plugin authors, hence I did not expect to have to check on a daily basis to find out about new threads. I made a mistake. I can’t go back in time, but I can try and help now.

I haven’t updated the Readme.txt file yet for 4.5.2 release yet (I will correct that tonight), but I can reassure that it’s working.

Btw, you can easily test that via our free WordPress sandbox service.

You will get a fully featured WP installation with the plugin pre-installed. It works for all plugins and themes from the repository. You can try that via https://addendio.com. You can even chose the WordPress version you want to test the plugin with.

again apologies for all this, hope I can make it up to you

ciao

Luca

Luca,

It may not seem like it but I am trying to be positive and help you, but …

1) If you don’t keep the plugin current, it gets relegated to a lower level in the search algorithm, so less people will find it when they search the repo.

2) Your sandbox is not of much help because I want to test in my server environment ~ Ubuntu 16.04 LTS x64, PHP 7, NginX 1.10 HTTP/2 Support, Apache 2.4.18, Let’s Encrypt SSL/TLS.

So there’s gap here between what you’re providing and what I need.

But thanks for coming back to me.

Terence.

Hi Terence,

It may not seem like it, but I do appreciate your feedback a lot! ??

1- I am aware of that. Thanks for reminding me! It’s fixed now. ??

2- OK I see, you have a pretty specific case. Currently the sandbox is used to explore the functionality of a plugin without risking to run it on a production environment. I can see that you have a testing environment, but many people don’t. The idea is to allow a quick solution for those cases.

Thanks to you for your patience!

ciao

Luca