Doesn’t work after update

  • Resolved Pet

    (@wpet)


    5 years, 10 months ago

    The plugin does not work for me after updating to the latest version.

    I have an address section in the form, and have clicked in the settings to disable the Street Address Line 2 field. So that field is disabled and not shown on the site. I fill out all the displayed fields and click Submit, and then it says “Field is required” under the address section. I tested to un-disable the Street Address Line 2 field in the settings, filled out all the fields, and only then does it work to submit.

    Please help/fix this.

    Peter

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Suzie

    (@suziekh)

    Hi,

    I cannot see the form in the page you have added.

    So, the problem is you disable the Address Field 2, and it is somehow again displayed on the form?

    Thanks and have a nice day!

    Thread Starter Pet

    (@wpet)

    Hi Suzie,

    Oh sorry, I made that page private. Now I have made it public so that you can see it.

    The problem is that I disable Street Address Line 2 field, but even though it does not display on the form, the field is required, so it is impossible to fill out the form and send it, because the form says “Field is required”. That field is the Street Address Line 2, according to my test described in my first post.

    Hope that it is clearer now.

    Thanks

    Plugin Support Suzie

    (@suziekh)

    Hi,

    Thanks for making the URL public.

    We are currently reviewing this issue, I’ll post the possible solution.

    Thank you for understanding.

    Plugin Support Suzie

    (@suziekh)

    Dear Pet,

    Now, when we check we do not see the Street Address Line 2 displayed. Only the default Address Field is available on your form.

    May be there is something I do not notice, would you please make a screenshot and point the problem?

    Thank you!

    Thread Starter Pet

    (@wpet)

    Hello Suzie,

    Yes, that is correct. I don’t want/need the Street Address Line 2.

    Please read this again:

    ‘The problem is that I disable Street Address Line 2 field, but even though it does not display on the form, the field is required, so it is impossible to fill out the form and send it, because the form says “Field is required”. That field is the Street Address Line 2, according to my test described in my first post.’

    I do not need the Street Address Line 2 field, and therefore I have disabled it in the form settings. So it does not show in the form. So far, everything is correct. But when I fill out the form and try to submit, I get the error message “Field is required”. Just to troubleshoot, I enabled the Street Address Line 2 field and filled out the form, and then it worked to submit. But when I disabled the Street Address Line 2 field the error message “Field is required” is displayed again when I try to submit.

    Do you understand now?

    The problem seems to lie in your plugin – It is possible to disable the Street Address Line 2 from showing, but that functionality is useless since the Street Address Line 2 still is required though it is impossible to fill out, and therefore it is impossible to submit the form.

    Or, I am mistaken and have done something completely wrong.

    Kind regards,

    Peter

    Plugin Support Suzie

    (@suziekh)

    Hi,

    Please be informed that it is a general bug.

    Our development team is currently working on the bug fix. The update will be launched within a few days.

    Thank you for your patience and understanding.

    Thread Starter Pet

    (@wpet)

    Hi Suzie,

    Thank you for your reply. I wish your team good luck with the update.

    Kind regards,

    Peter

Viewing 7 replies - 1 through 7 (of 7 total)
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