Doesn’t work

  • Resolved stardaug

    (@stardaug)


    1 year, 9 months ago

    The google shopping catalog it creates produces errors when uploaded. I also tried creating a FB catalog and all of the fields were errors after uploading the xml. Looking at the FB xml it appears products aren’t even in it for some reason. The Google xml shows products in it though. Really stumped with this one. It’s almost like the fields the plugin is creating don’t match up to Google or FB requirements. But why the FB xml doesn’t list products inside it is a mystery.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Sadia

    (@sadiasajarun)

    Hi,

    We are extremely sorry for the inconvenience.

    I see your Google and Facebook feeds have been generated. But, Google feed got errors while Facebook feed were not uploaded.

    Can you please send me the merchant error reports here?

    I will look into the issues and try to guide you with the solution.

    Let me know.

    Thank you.

    Sadia

    (@sadiasajarun)

    Hi,

    Following up to see if you are still facing issues.

    Feel free to reach us here.

    We will try our best to guide you with the solutions.

    Thank you.

    Sadia

    (@sadiasajarun)

    Hi,

    Since I haven’t heard from you for a long time, I’m marking the thread as resolved for now.

    You are always free to open another ticket regarding support or reach us here.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)
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