• Dear customer service,

    I used TOC+ plugin to all my WP websites and it worked perfectly.

    Suddenly, it stopped working in some of my website (genovaturismo.it, discovergenoa.com, genes-tourisme.com).

    I disabled all the others plugins just to check if there’s any conflict but it still not working.

    Would you help me to solve the issue?

    Thanks in advance for your help,
    Andrea

    The page I need help with: [log in to see the link]

Viewing 12 replies - 1 through 12 (of 12 total)
  • Having the same issue, are you also using the shortcode [toc] to insert the table of contents on the place you want?

    It seems all of a sudden the shortcode doesn’t work anymore on any of my pages where it is inserted.

    Thread Starter andreasemo

    (@andreasemo)

    Yes, jcvangent.

    All of a sudden, it stopped working. The shortcode is still in the blog posts as before.

    Let’s wait for the customer support’s answer.

    Andrea

    Same here. Please, share answer from support. Thanks!

    Thread Starter andreasemo

    (@andreasemo)

    Looks like lots of us have the same issue.

    Let’s wait for the customer support to answer.

    Andrea

    It also stopped working on my sites (I suspect since I updated it on February 13, but I can’t say for sure).

    It has disappeared both on pages/posts with shortcode and when automatically insertered.

    Thanks

    Thread Starter andreasemo

    (@andreasemo)

    I solved the issue:

    • Go to TOC settings and scroll down to “Advanced” settings
    • under Heading levels, the update by default unchecked all. You check h2, h3, h4

    Now looks like it’s working for me.

    Let me know if you solved the issue too.

    Andrea

    You’re right, that’s the solution.

    After going through all the settings regarding plugin loads, cache, etc, I feel really silly for not going through the most obvious ??</img>

    Thank you so much

    It is not working for me =(

    @samopp Did you clear the web and browser cache after modifying the settings? Or do you have object cache on the server? Sometimes caches play tricks on us.

    @andreasemo thanks for reporting back, that indeed did the trick!

    I had to revert back to the old version.

    I had the same issue. The plugin stopped working after an update. But it looks like the reason is that the settings got wiped. I went to Settings > Advanced > reselected the “Heading levels” and clicked “Update Options. This fixed it.

Viewing 12 replies - 1 through 12 (of 12 total)
  • The topic ‘Doesn’t work’ is closed to new replies.