doesn’t work

  • Hi,

    Our client is uploading images to the site with the WordPress app from their iPhone, and this plugin isn’t doing anything to fix the rotation issue. Please help.

    Site details: 

    
### wp-core ###

version: 5.2
site_language: en_US
user_language: en_US
permalink: /%postname%/
https_status: false
user_registration: 0
default_comment_status: closed
multisite: false
user_count: 2
dotorg_communication: true

### wp-paths-sizes ###

wordpress_path: /home/sites/js-interiors.co.uk/public_html
wordpress_size: 46.33 MB (48584072 bytes)
uploads_path: /home/sites/js-interiors.co.uk/public_html/wp-content/uploads
uploads_size: 290.65 MB (304767239 bytes)
themes_path: /home/sites/js-interiors.co.uk/public_html/wp-content/themes
themes_size: 3.09 MB (3240959 bytes)
plugins_path: /home/sites/js-interiors.co.uk/public_html/wp-content/plugins
plugins_size: 42.66 MB (44736501 bytes)
database_size: 10.48 MB (10993664 bytes)
total_size: 393.22 MB (412322435 bytes)

### wp-active-theme ###

name: Elementor Hello Theme
version: 1.0
author: Elementor Team
author_website: https://elementor.com
parent_theme: none
theme_features: menus, post-thumbnails, automatic-feed-links, title-tag, html5, custom-logo, woocommerce
theme_path: /home/sites/js-interiors.co.uk/public_html/wp-content/themes/elementor-hello-theme-master

### wp-themes (3) ###

Twenty Nineteen: version: 1.3, author: the WordPress team (latest version: 1.4)
Twenty Seventeen: version: 2.1, author: the WordPress team (latest version: 2.2)
Twenty Sixteen: version: 1.9, author: the WordPress team (latest version: 2.0)

### wp-plugins-active (10) ###

Analytics Cat Free: version: 1.0.4, author: Fatcat Apps
Custom Post Type UI: version: 1.6.2, author: WebDevStudios
Elementor: version: 2.5.15, author: Elementor.com
Elementor Pro: version: 2.5.8, author: Elementor.com
Fix Image Rotation: version: 2.2.1, author: Gagan Deep Singh
Imsanity: version: 2.4.2, author: Exactly WWW
iThemes Security: version: 7.3.3, author: iThemes
Lenix Elementor Leads addon: version: 1.6.2, author: Lenix
Wordfence Security: version: 7.3.2, author: Wordfence
Yoast SEO: version: 11.2.1, author: Team Yoast

### wp-media ###

image_editor: WP_Image_Editor_GD
imagick_module_version: Not available
imagemagick_version: Not available
gd_version: 2.1.1
ghostscript_version: 8.70

### wp-server ###

server_architecture: Linux 2.6.32-754.12.1.el6.x86_64 x86_64
httpd_software: Apache/2.4.39 (Unix)
php_version: 7.0.33 64bit
php_sapi: cgi-fcgi
max_input_variables: 1000
time_limit: 30
memory_limit: 256M
max_input_time: 60
upload_max_size: 64M
php_post_max_size: 8M
curl_version: 7.19.7 NSS/3.27.1
suhosin: false
imagick_availability: false
htaccess_extra_rules: true

### wp-database ###

extension: mysqli
server_version: 5.5.5-10.1.27-MariaDB
client_version: mysqlnd 5.0.12-dev - 20150407 - $Id: b5c5906d452ec590732a93b051f3827e02749b83 $

### wp-constants ###

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /home/sites/js-interiors.co.uk/public_html/wp-content
WP_PLUGIN_DIR: /home/sites/js-interiors.co.uk/public_html/wp-content/plugins
WP_MAX_MEMORY_LIMIT: 256M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: false
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_LOCAL_DEV: undefined

### wp-filesystem ###

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable
Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Gagan Deep Singh

    (@gagan0123)

    @robertshippey

    Thanks for reporting the issue with detailed info on what the system is running (helps a lot while debugging).

    I haven’t tested this plugin with the iPhone app, but I think I’ll be able to, using simulator, or with an android phone.

    Can you try using the browser based uploader and see if that works or not?

    Thread Starter robertshippey

    (@robertshippey)

    Hi there,

    Thanks for your reply.

    I’ve just uploaded a portrait and landscape image to the wite using the browser based uploader and this doesn’t appear to have worked either:

    Portrait, wrong orientation: https://www.js-interiors.co.uk/wp-content/uploads/2019/05/IMG_2591.jpg
    Landscape: https://www.js-interiors.co.uk/wp-content/uploads/2019/05/IMG_2590.jpg

    I didn’t think to test with the browser based uploader as the client only uses the iPhone app, so thanks for prompting to test that too.

    I’ve just checked the server error logs and found the following. I’m not sure what it means: 

    
26169 [Tue May 28 16:27:59 2019] [error] [client redacted:0] PHP Warning:  exif_read_data(phpHInZVg): Illegal IFD size in /home/sites/js-interiors.co.uk/public_html/wp-content/plugins/fix-image-rotation/includes/class-fix-image-rotation.php on line 193 
26167 [Tue May 28 16:27:59 2019] [error] [client redacted:0] PHP Warning:  exif_read_data(IMG_2590.jpg): Illegal IFD size in /home/sites/js-interiors.co.uk/public_html/wp-content/plugins/fix-image-rotation/includes/class-fix-image-rotation.php on line 193 
26195 [Tue May 28 16:28:02 2019] [error] [client redacted:0] PHP Warning:  exif_read_data(phprpqaYR): Illegal IFD size in /home/sites/js-interiors.co.uk/public_html/wp-content/plugins/fix-image-rotation/includes/class-fix-image-rotation.php on line 193 
26186 [Tue May 28 16:28:02 2019] [error] [client redacted:0] PHP Warning:  exif_read_data(IMG_2591.jpg): Illegal IFD size in /home/sites/js-interiors.co.uk/public_html/wp-content/plugins/fix-image-rotation/includes/class-fix-image-rotation.php on line 193
    Plugin Author Gagan Deep Singh

    (@gagan0123)

    @robertshippey

    Thats awesome. It’s a known bug with PHP.

    I’ll write error handing for it by putting the code in try catch and showing a warning on affected PHP versions but before that, I’ll first figure out which PHP version you’ll need to be on for it to work properly.

    I know latest PHP versions have patched this but moving directly to the latest version might cause issues with the site as not all the code would be optimised for it.

    Here’s what I had on my watch list for sometime
    https://bugs.php.net/bug.php?id=74428
    and it was resolved in
    https://git.php.net/?p=php-src.git;a=commit;h=900ce92c9af9ad8616a4a698e5ffd2a957c1f547

    Thread Starter robertshippey

    (@robertshippey)

    @gagan0123

    Any progress on adding error handling, or on which PHP version I need to switch to please?

    Thanks in advance.

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘doesn’t work’ is closed to new replies.