Hello theconnectedrider.
I am happy to assist you today.
I was the one you spoke with in live chat. As we were working through the details I asked for login credentials to examine the problem because you said that the “refresh details” option did not fix the problem. You then said you wouldn’t give the credentials and logged off. I wasn’t given any chance to try and provide other options that may fix the issue.
If you would like to try a few other things I would recommend first checking to see if there is any issue with the wp_ebay_sites table. If this table is missing which can happen on some servers/installations, you can experience the issue that you are having. You would see a message stating that the ebay sites table is missing when visiting the settings page of WP-Lister, do you happen to see that message?
One other thing that should be mentioned is to disable all other plugins and see if that changes anything – ideally on a staging site of course. But if that doesn’t give any insight, maybe we could have a look at it via TeamViewer to figure out how to fix this issue and avoid it in the future for other users. (could be a plugin or theme we’d have to include a warning about in the plugin)
If that doesn’t help would you let us examine this issue on a staging site? If not, then I am not sure what else we can do without examining the problem.
Kind regards,
John