Doesn’t save the settings!

Hi @ikfb90,?

I do apologize for the delay. We answer tickets in the order they come. We’ve responded to your forum requests but I will leave this here for you as well.

Often JavaScript issues and/or clashes in plugin functionality?contribute to these types of issues.?The “round and round” behavior suggests a JavaScript issue.

Some Steps to Resolve:

• Open your browser’s Developer Tools (Right-click → Inspect → Go to the?Console?tab).
• Try saving settings in Sprout Invoices.
• If errors appear in the console, it may point to the cause (e.g., a missing script or conflict).

You may also want to check php version memory limits. First ensure your ?PHP version is 7.4 or higher. ?Then increase the WordPress memory limit in your wp-config.php. 

WP_DEBUG can possibly reveal errors as well. ????

• Add the following to your?wp-config.php?file:define(‘WP_DEBUG’, true); define(‘WP_DEBUG_LOG’, true);
• Try saving the settings again.
• Check the debug log file (/wp-content/debug.log) for any errors.
• Paste any error in the thread here for us to review.

I hope this helps.  We’re looking 

Hello, thank you for your response.

i have increased the memory limit and the current version of php is also 7.4. Have tried to save the settings but doesn’t work. The error appeared in the console, I have attached the error photo link with this post, please have a look on it. Is there any plugin or JS code suggesting from you to solve the issue ??

File photo link: https://easyupload.io/m/3gkf9m

looking forward for your assistance! Regards

Hi @ikfb90,

Thank you for providing the screenshots. However, the JavaScript console displays information specific to the website you’re currently on. The screenshots you sent are from mail.google.com. Could you please try again, but this time open the console while on your website where the issue is occurring?

To clarify, is this your first time using Sprout Invoices? I’d like to determine whether this was previously working for you and has since stopped or if it has never worked.

Hello, Thank you for the response. I have taken the screenshot as you instructed and attach the link here.

Yes, its the first time on this website and creating the issue, i still didn’t find a solution, tried different plugins.. Sprout never worked on this website, i am trying it since last few weeks, but the issue persists!

Looking forward for your assistance. Regards

Screenshot: https://easyupload.io/m/oa0od9

Hi @ikfb90, you mentioned your running this on PHP 7.4 which is deprecated. This could be a result of the outdated PHP version. To rule that out are you able to update your PHP version to at least PHP version 8.0 so that we can ensure that it is compatible with the current WordPress infrastructure?

Thank you @ikfb90. We look forward to assisting you further with this.

Hello, Thank you for your reply again.

I have already tried it with updated PHP versions like 8.0, 8.1 and 8.3 also but still issue persists. That’s why i ask for JavaScript codes to tackle the issue. I’m not a programmer so i need something to implement. Its a theme conflict and i need the invoicing there. Thanks for understanding.

Looking forward for your response! Regards

Hi @ikfb90 ,

I’m still not seeing any error messages related to Sprout Invoices in your console. This leads me to believe it could be a conflict with another active plugin. The plugins that do display error messages are your Gravity Recaptcha and Flux Checkout plugin. Can we start by temporarily deactivating these 2 plugins, then go back and see if the save changes button works for you?

Thank you for working through this with us.

Hi @ikfb90,

It’s been a couple weeks now and we haven’t heard back from you so I’m going to mark this topic as resolved. Don’t hesitate to reach back out if you still need assistance.

Thank you!