Doesn’t load front page when logged in

@spikerzz Thanks for getting in touch.

In order to help us troubleshoot, can you share the following information?

1) Can you confirm that your front page “doesn’t load properly” when you are logged in when Site Kit is installed and activated?

2) By “doesn’t load properly,” do you mean an error displays, or do you get a blank screen? If an error, what do you see?

3) Can you confirm that this issue only occurs when your user is logged in? Does it occur when you log in as another admin user?

4) Can you please share your Site Health information privately via this form.

Thank you!

Here is an update, It does this even when I’m not logged in too if you go to my page at the top it says our services, it should have a slider then our services, under our services should be 3 images, under that should be text then one more image / text, it doesn’t show any of that, if I delete this plugin, it works 100% again

• This reply was modified 3 years, 11 months ago by spikerzz.

Thanks for the update, @spikerzz!

I am able to see the slider, three images, and image/text on https://gigasoft.ca/ in the Chrome browser right now. Is the Site Kit plugin currently uninstalled?

Can you please share your Site Health information privately via this form so I can take a look for any possible conflicts? Thanks!

Weird because I still can’t also gtmetrix shows the preview as IO see it so i’m not sure

Here is the Site Health

### wp-core ###

version: 5.7
site_language: en_CA
user_language: en_CA
timezone: America/Edmonton
permalink: /%postname%/
https_status: true
multisite: false
user_registration: 0
blog_public: 1
default_comment_status: open
environment_type: production
user_count: 1
dotorg_communication: true

### wp-paths-sizes ###

wordpress_path: /var/www
wordpress_size: 110.87 MB (116257613 bytes)
uploads_path: /var/www/wp-content/uploads
uploads_size: 101.07 MB (105982658 bytes)
themes_path: /var/www/wp-content/themes
themes_size: 24.77 MB (25973708 bytes)
plugins_path: /var/www/wp-content/plugins
plugins_size: 109.11 MB (114405404 bytes)
database_size: 11.06 MB (11601920 bytes)
total_size: 356.89 MB (374221303 bytes)

### wp-dropins (2) ###

advanced-cache.php: true
object-cache.php: true

### wp-active-theme ###

name: ArkaHost (arkahost)
version: 5.4
author: King-Theme
author_website: https://king-theme.com
parent_theme: none
theme_features: core-block-patterns, editor-style, automatic-feed-links, post-formats, menus, custom-background, custom-header, post-thumbnails, title-tag, widgets
theme_path: /var/www/wp-content/themes/arkahost
auto_update: Disabled

### wp-mu-plugins (1) ###

System Plugin: author: (undefined), version: 4.5.3

### wp-plugins-active (19) ###

Accelerated Mobile Pages: version: 1.0.76.8, author: Ahmed Kaludi, Mohammed Kaludi, Auto-updates enabled
Admin Menu Editor Pro: version: 2.14.1, author: Janis Elsts, Auto-updates enabled
Advanced Editor Tools (previously TinyMCE Advanced): version: 5.6.0, author: Automattic, Auto-updates enabled
Akismet Anti-Spam: version: 4.1.9, author: Automattic, Auto-updates enabled
AME Branding Add-on: version: 1.3, author: Janis Elsts, Auto-updates enabled
ArkaHost Theme Helper: version: 1.0, author: King-Theme, Auto-updates disabled
Duplicate Page: version: 4.4, author: mndpsingh287, Auto-updates enabled
Envato Market: version: 2.0.6, author: Envato, Auto-updates disabled
Form Maker Pro: version: 2.13.54, author: 10Web Form Builder Team, Auto-updates enabled
GTmetrix for WordPress: version: 0.4.4, author: GTmetrix, Auto-updates enabled
Imagify: version: 1.9.14, author: WP Media, Auto-updates enabled
Reseller Store: version: 2.2.6, author: GoDaddy, Auto-updates enabled
Site Kit by Google: version: 1.29.0, author: Google, Auto-updates enabled
Slider Revolution: version: 6.4.6, author: ThemePunch, Auto-updates disabled
WordPress Toolbar Editor: version: 1.4, author: Janis Elsts, Auto-updates enabled
WPBakery Page Builder: version: 6.0.5, author: Michael M - WPBakery.com, Auto-updates disabled
WP Rocket: version: 3.6.4, author: WP Media, Auto-updates enabled
WP User Avatar: version: 2.2.15, author: ProfilePress, Auto-updates enabled
Yoast SEO: version: 16.0.2, author: Team Yoast, Auto-updates enabled

### wp-media ###

image_editor: WP_Image_Editor_Imagick
imagick_module_version: 1690
imagemagick_version: ImageMagick 6.9.10-78 Q16 x86_64 2019-12-09 https://imagemagick.org
file_uploads: File uploads is turned off
post_max_size: 100M
upload_max_filesize: 100M
max_effective_size: 100 MB
max_file_uploads: 20
imagick_limits: 
	imagick::RESOURCETYPE_AREA: 251 GB
	imagick::RESOURCETYPE_DISK: 9.2233720368548E+18
	imagick::RESOURCETYPE_FILE: 24575
	imagick::RESOURCETYPE_MAP: 251 GB
	imagick::RESOURCETYPE_MEMORY: 126 GB
	imagick::RESOURCETYPE_THREAD: 24
gd_version: 2.2.5
ghostscript_version: 8.70

### wp-server ###

server_architecture: Linux 4.4.216-1.el6.elrepo.x86_64 x86_64
httpd_software: Apache
php_version: 7.3.12 64bit
php_sapi: cgi-fcgi
max_input_variables: 1000
time_limit: 300
memory_limit: 256M
max_input_time: 60
upload_max_filesize: 100M
php_post_max_size: 100M
curl_version: 7.45.0 OpenSSL/1.0.1e
suhosin: false
imagick_availability: true
pretty_permalinks: true
htaccess_extra_rules: true

### wp-database ###

extension: mysqli
server_version: 5.7.26-29-log
client_version: mysqlnd 5.0.12-dev - 20150407 - $Id: 7cc7cc96e675f6d72e5cf0f267f48e167c2abb23 $

### wp-constants ###

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /var/www/wp-content
WP_PLUGIN_DIR: /var/www/wp-content/plugins
WP_MEMORY_LIMIT: 40M
WP_MAX_MEMORY_LIMIT: 256M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: 1
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_LOCAL_DEV: undefined
DB_CHARSET: utf8
DB_COLLATE: undefined

### wp-filesystem ###

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable
mu-plugins: writable

### google-site-kit ###

version: 1.29.0
php_version: 7.3.12
wp_version: 5.7
reference_url: https://gigasoft.ca
amp_mode: no
site_status: connected-site
user_status: authenticated
connected_user_count: 1
active_modules: site-verification, search-console, analytics, pagespeed-insights, optimize
required_scopes: 
	openid: ?
	https://www.googleapis.com/auth/userinfo.profile: ?
	https://www.googleapis.com/auth/userinfo.email: ?
	https://www.googleapis.com/auth/siteverification: ?
	https://www.googleapis.com/auth/webmasters: ?
	https://www.googleapis.com/auth/analytics.readonly: ?
capabilities: 
	googlesitekit_authenticate: ?
	googlesitekit_setup: ?
	googlesitekit_view_posts_insights: ?
	googlesitekit_view_dashboard: ?
	googlesitekit_view_module_details: ?
	googlesitekit_manage_options: ?
	googlesitekit_publish_posts: ?
enabled_features: 
	helpVisibility: ?
	serviceSetupV2: ?
	storeErrorNotifications: ?
	userInput: ?
	widgets.dashboard: ?
	widgets.pageDashboard: ?
	widgets.moduleScreens: ?
search_console_property: https://gigasoft.ca/
analytics_account_id: 1658?????
analytics_property_id: UA-1658???????
analytics_profile_id: 2177?????
analytics_use_snippet: yes
optimize_id: OPT-KW9????

Thanks for sharing, @spikerzz. Very odd that you’re not able to see the slider, etc., as I’m not able to replicate in Chrome or any other browser. While GTMetrix does not include that content in their site screenshot, Google PageSpeed Insights does.

I do see several console errors on your homepage related to a minified JS file that is likely generated by WP Rocket, which also can conflict with Site Kit. Can you please try the following?

1. Install and activate the Health Check & Troubleshooting plugin.
2. Navigate to “Plugins > Health Check & Troubleshooting > Troubleshoot”.
3. From the same screen click on the “Available Plugins” tab at the top right and then click on the “Enable” option next to “Site Kit by Google”
4. Check if the display issues are still happening on the homepage
5. If they are not, re-enable Site Kit and disable WP Rocket
6. Check if the display issues are still happening on the homepage

You can exit troubleshooting mode afterwards.

Please let me know what you find. Thanks!

Good tool however when I click enable in troubleshooting it just doesn’t enable that plugin so no way to test multiple plugins

I just deleted it because I can’t figure out what is screwing me up

@spikerzz I’m sorry to hear that, but I understand that troubleshooting can be time-consuming.

I do believe that this issue is likely related to the minification and caching done by the WP Rocket plugin, along with possible conflicts with the admin toolbar when you are logged in.

If you’re willing to give it one more try, you can try deactivating the WP Rocket plugin and then logging out of WordPress and seeing if the page loading issues continue.

I will try that, just right now I am working on other aspects of my business, I will let you know if it works, if it does then I could tell wp Rocket to just not minimize the JS ?? I need WP Rocket to help my site’s speed

Thanks, @spikerzz! I know these kinds of conflicts are a pain; unfortunately caching and minification, while they can be helpful for speed, can cause these kinds of issues. Let me know what you find.

As of now it’s working so if anyone else is using a plugin that minimizes JavaScript, try disabling that portion of the plugin, I am able t0 run this and my WP Rocket plugin so if this is good, awesome, I get two powerful tools, if not I will let you know ??

@spikerzz Glad to hear that you were able to identify that the JavaScript minification was what was causing the issue! Please do feel free to leave a review – we’d love to hear your feedback on the plugin.