Doesn’t hide on desktop

  • Resolved 001122334455

    (@dkanika)


    4 years, 7 months ago

    Hey I really like your plugin and I would love to support you with the PRO version as well. However, I found some things not working 100%

    – at the moment I disabled it on desktop yet it keeps showing
    – when I add the product to cart via the button > go to cart > return to the product page, the sticky A2C is not there. I need to go to different page and return for the sticky bar to appear again

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author oneteamsoftware

    (@oneteamsoftware)

    I’m unable to duplicate it as it is described.
    I suspect that it might be related to browser cache or something. Did you try to clear browser cache? Did you try other browsers?
    If it won’t help then we might need to get an access to your server for that please contact us at https://1teamsoftware.com/contact-us/

    Plugin Author oneteamsoftware

    (@oneteamsoftware)

    We’ve made a few more changes to the plugin, please update it, clear up browser cache and let us know if you will experience any issues.

    Thread Starter 001122334455

    (@dkanika)

    Thanks will give it a go.

    Plugin Author oneteamsoftware

    (@oneteamsoftware)

    Please let me know in case you are still experiencing any issues otherwise I will close this ticket. Thanks ??

    Plugin Author oneteamsoftware

    (@oneteamsoftware)

    Closing it for now

    Thread Starter 001122334455

    (@dkanika)

    Thanks it was resolved!

    One other problem I am experiencing is that I am using judge.me for displaying and collecting reviews. I disabled the default Woo/WP review collecting feature and using judge.me instead because I built a custom product page template.

    The sticky product bar is pulling previous reviews from WooCommerce but not the ones from judge.me.

    The biggest problem is that the bar is not showing the star ratings for new products that acquired reviews from judge.me and not the old Woo system. I am thinking about 2 possible solutions that you could maybe help:

    1) Is it possible to pull reviews from judge.me?
    2) How can I add a review in the product page backend but also including a star rating so it displays on the front end sticky bar? https://prnt.sc/u9ulux

    Thanks

    Plugin Author oneteamsoftware

    (@oneteamsoftware)

    I’m not familiar with judge.me not sure if they collect or display stars.

    If you wish us to implement support for it then please contact us at https://1teamsoftware.com/contact-us/ to discuss the details.

Viewing 7 replies - 1 through 7 (of 7 total)
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