Doesn't display help button or menu

Hi sandieann, are you still having this issue? Can you see if there is any JavaScript errors or perhaps give us backend access to debug this issue for you? You can email me at bart [at] sidekick.pro

Thanks

I was experiencing a JavaScript issue with a different plugin, but having established what that issue was had deactivated that pending an author fix, and didn’t see any other JavaScript errors. I’ll do some more testing and drop you an email if I can’t resolve it – thanks!

Great, yeah if another plugin causes a JavaScript error that can prevent Sidekick from running properly.

Let us know if you still get the issue in the future.

OK, the other plugin has been updated, but the sites in question still won’t display the Sidekick button or menu. I’ve tried completely removing Sidekick (checked via ftp that whole directory removed) and reinstalled, but that hasn’t resolved the problem.

Interestingly though I installed Sidekick on a site that hasn’t had it previously installed and it worked first time. The sites in question are all running similar (but not identical plugins), but even deactivating all other plugins, the Sidekick button and menu are not appearing. Is there a footprint left in the database I need to remove to obtain a clean plugin install?

Sites are all on WPengine hosting, but I note Sidekick’s turned up in my user portal there, so I’m hoping it’s nothing to do with that ??

Hi sandleann, would you be able to provide us with a login so we can check in more detail what’s going on? You can email me at bart [at] sidekick.pro

Thanks

Unable to recreate against 1.3.6 – closing item.

Thanks for the help!