Doesn't automatically insert records?

That’s right… a record is only created when a conversation is initiated.

everytime i see “bots” visited page, livelychatsupport auto insert
a record into table livelychatsupport_convos.
everyday it insert about 200 record(spam database).
you can see image: https://postimg.org/image/rvzv1d9m7/
how it doesn’t insert while name=null or email=null.

Hi nqtptn,

Just checked… I was wrong on the first response. You’re right, each new visitor creates a new row. I did this so that we’ll be able to actually “approach” the visitors in a later version. For now, this seems wasteful… perhaps I’ll create a way to purge old unused visitors – thanks for the heads up!

tks for replay. I’m waiting for version next.