• Resolved zitomerh

    (@zitomerh)


    I couldn’t get this to work in our multisite (always received 404 errors, after following advice to remove other plugins, flush permalinks, disable/re-enable the plugin) Steps to recreate the issue: click on “Results in Excel”, click on Download, 404 page comes up.
    So I tried it on one of our standalone sites and voila, it works. So, do we have to do something different to make it work in a multisite wordpress, or is the code simply not intended to support multisite?

    thanks for your assistance

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Hi @zitomerh,

    Thanks for finding out it’s a multisite issue. This narrows down the search allot!
    Apparently the plugin doesn’t support multisite. Let me try and find you a cure ??

    I’ll get back to you!

    Hi @zitomerh, thanks for your patience.

    So I tried it out on a multisite, and (after some tinkering, which I believe was only due to my specific setup) I got the 404. And then save the permalink structure again (set it to “Postname”), and the download link worked.

    The only thing I found was that i needed to register the plugin in the hook “plugins_loaded” to get plugin to work in the first place.

    I think there may be some issue with the generated hash. is there a slash (/) in there perhaps?

    Thread Starter zitomerh

    (@zitomerh)

    Thanks very much for your reply.
    As far as registering the plugin: it worked for me on the multisite up to the point of the download, without hooking on “plugins_loaded” – do you have it in the “must use” directory, or the regular plugin directory(where it needs to be explicitly enabled per site)?

    I will work through your comments and let you know what I find.

    Thread Starter zitomerh

    (@zitomerh)

    Still can’t get it to work on our multisite.
    A few notes:
    On our standalone site, it works fine even with slashes in the generated hash.
    On our multisite, it fails with 404 with no slashes in the hash.

    What code did you use to register the plugin? That is, what did the function hooked to “plugins_loaded” actually do?

    Can you describe the tinkering you did (not sure if it would apply in our case, but worth a try) – or what diagnostics should I use to troubleshoot? Our logs show the 404, but no particular errors.

    Plugin Author Doeke Norg

    (@doekenorg)

    @zitomerh I have some messages for you on the wordpress slack channel. I figured that would be easier in this case. Thanks!

    Fixed in the newest version. Hitting the shelves one of these days.

    Last note:

    Updated plugin to version 1.1.0 containing afix for these issues. Thanks again for your help debugging!

Viewing 7 replies - 1 through 7 (of 7 total)
  • The topic ‘Does this plugin support multisite installations’ is closed to new replies.