Does not work with BuddyBoss

Hi @frazeedavid

Sorry to hear that.. Could you please try to update the WordPress permalink settings by going to:

Admin Dashboard → Settings → Permalinks and clicking Save Changes. You don’t need to change any permalink settings.

After performing the above operation, is the content of the Subaccounts page in the My Account area displayed correctly?

Doing this did at least make it possible to enter one subaccount. However…

1. Doing so gave this error: “Your session has most likely timed out. You can try reloading the page or logging in again.” Even when logging in again, the same message appears. I am not sure what is causing an auto-logout in the process.
2. As a separate issue, the login again button inherited none of the styles of my site and looks out of place, aside from logging users out. The style sheets should not trump over the site’s.
3. The formatting on the page is now jumbled and the words and menus for subaccounts are on top of each other.
4. It says that no subaccount was created, so the master account holder thinks the action did not work at all. However, one was created, which I can see from the admin dashboard.
5. The created subaccount inherited none of the attributes and has none of the access of the master account, which is the whole point of a family plan.
6. I also need the ability to customize the fields. A family plan should not have “company name” as a field and I do want to make first and last name mandatory.

I sent screenshots of the above issues to your support since I cannot post media here.

• This reply was modified 1 year, 5 months ago by frazeedavid.

Hi @frazeedavid

Thank you for sending the screenshots, we have already replied to your email. As for your questions:

Doing so gave this error: “Your session has most likely timed out. You can try reloading the page or logging in again.” Even when logging in again, the same message appears. I am not sure what is causing an auto-logout in the process.

It most likely depends on the fact that persistent object caching is enabled on your site and this prevents the User Switcher from working properly. We are already aware of this issue, which should be fixed in future releases. As a temporary solution, could you please try temporarily disabling persistent object caching on your site and see if the User Switcher starts to work as expected?

The created subaccount inherited none of the attributes and has none of the access of the master account, which is the whole point of a family plan.

Could you explain in more detail what kind of attributes should be inherited? Are you using some membership plugins like Groups By itthinx?

I also need the ability to customize the fields. A family plan should not have “company name” as a field and I do want to make first and last name mandatory.

You can hide the “Company” field by going to: Admin Dashboard → Appearance → Customize → Additional CSS and adding the following rule:

#sfwc_form_add_subaccount_frontend .company {
display: none !important;
}

Other requests would require some customization; you can contact us via: Dashboard → WooCommerce → Subaccounts → Contact Us.

Hope this helps.

We haven’t heard from you in a while so I’m going to go ahead and mark this thread as resolved.

If you have any other questions about the plugin, please start a new thread.

@frazeedavid

From version 1.4.3 it is possible to use the user switching functionality even with the persistent object cache enabled.