Does not work and support can′t solve problem

  • glatzee

    (@glatzee)


    3 years ago

    After 3 month the support (for premium plugin) still havent found a soultion to why the plugin does not register wrong source and does not register sales amount.
    The support takes loooong time to answer so if you need a premium plugin dont use monster insights.
    We moved our 5 licenses to other plugin that actually work and answers within 24 hours (not 12 days…)

    • This topic was modified 3 years ago by glatzee.
Viewing 1 replies (of 1 total)
  • Plugin Support Tim H

    (@tharg3)

    Hi @glatzee,

    I’m Tim, Technical Support Lead at MonsterInsights.

    I’ve taken a look into what has happened here as well as the events that have occurred around your reason for reaching out to us. We absolutely did not handle things correctly, and I apologize that this has happened.

    I will be working with the team to ensure that an experience such as what you had does not happen again. We dropped the ball.

    Again I apologize for your experience.

Viewing 1 replies (of 1 total)
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