• When I click on “Connect” a window pops up with the name “Trustindex” and nothing is displayed there. I waited a few minutes, but in that pop-up window there is only a loading icon. It took a long time for them to write back to me, so I already solved it differently + there are limitations in that plugin…

    • This topic was modified 10 months, 3 weeks ago by lukas22.
    • This topic was modified 7 months, 1 week ago by lukas22.
Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Lídia from Trustindex

    (@liditrudex)

    Hi @lukas22!

    Could you send us a screenshot of the issue?

    Also, please send us the troubleshooting text!

    https://snipboard.io/jbQgkG.jpg

    https://snipboard.io/JIlY2m.jpg

    Feel free to write us, if you need further assistance,

    Trustindex

    Thread Starter lukas22

    (@lukas22)

    Hello

    URL: https://chalupapodspicakem.cz
    MySQL Version: 10.1.10
    WP Table Prefix: vutskw_
    WP Version: 6.4.2
    Server Name: chalupapodspicakem.cz
    Cookie Domain: chalupapodspicakem.cz
    CURL Library Present: Yes
    CSS path: /data/b/5/b55bdecc-158c-4315-b666-1f928786a41d/chalupapodspicakem.cz/web/wp-content/uploads/trustindex-booking-widget.css
    PHP Info:
    Version: 8.1.26
    Memory Usage: 91.61MB
    Memory Limit: 512M
    Max Upload Size: 256M
    Max Post Size: 512M
    Allow URL fopen: On
    Allow URL Include: Off
    Display Errors: On
    Max Script Execution Time: 600 seconds
    WP_HTTP_BLOCK_EXTERNAL: not defined
    WP_ACCESSIBLE_HOSTS: not defined
    Plugin: Widgets for Booking.com Reviews
    Plugin Version: 11.3
    Options:
    active: 1
    version: 11.3
    page-details:
    subscription-id:
    proxy-check:
    style-id:
    review-content:
    filter:
    scss-set:
    lang:
    no-rating-text:
    dateformat:
    rate-us-feedback:
    verified-icon:
    enable-animation:
    show-arrows:
    content-saved-to:
    show-reviewers-photo:
    download-timestamp:
    widget-setted-up:
    disable-font:
    show-logos:
    show-stars:
    load-css-inline:
    align:
    review-text-mode:
    amp-hidden-notification:
    review-download-token: 057272ec96
    review-download-inprogress:
    review-download-request-id:
    review-download-modal:
    review-download-is-connecting:
    review-manual-download:
    reply-generated:
    footer-filter-text:
    show-header-button:
    reviews-load-more:
    activation-redirect:
    notifications: Array
    (
    [not-using-no-connection] => Array
    (
    [timestamp] => 1704550737
    [active] => 1
    [do-check] =>
    )

            [rate-us] => Array
                (
                    [active] => 1
                    [timestamp] => 1704550737
                )
    
        )

    Reviews: Array
    (
    )

    CSS:

    Active Theme: The7 11.10.1.1
    Plugins:
    BBQ Firewall (20231026 – active)
    Contact Form 7 (5.8.5 – active)
    Duplicate Page (4.5.3 – active)
    EWWW Image Optimizer (7.2.3 – active)
    Google Analytics for WordPress by MonsterInsights (8.23.1 – active)
    Hotel Booking Lite (4.8.6 – active)
    Loco Translate (2.6.6 – active)
    Polylang (3.5.3 – active)
    Really Simple SSL (7.2.1 – active)
    Slider Revolution (6.6.20 – active)
    The7 Elements (2.7.7 – active)
    Ultimate Addons for WPBakery Page Builder (3.19.19 – active)
    W3 Total Cache (2.6.1)
    Widgets for Booking.com Reviews (11.3 – active)
    Wordfence Security (7.11.1 – active)
    WPBakery Page Builder (7.3 – active)
    WP Maintenance (6.1.5 – active)
    WP Sitemap Control (1.0.6 – active)

    In the upper part, I enter a link to booking reviews.
    https://snipboard.io/wlHNtb.jpg

    Plugin Support Lídia from Trustindex

    (@liditrudex)

    Hi @lukas22!

    Thanks we’ll check it!

    Feel free to write us, if you need further assistance,

    Trustindex

    Plugin Support Lídia from Trustindex

    (@liditrudex)

    Hi?@lukas22!

    Could you try reconnecting the URL and give it a little more time?

    Feel free to write us, if you need further assistance,

    Trustindex

    Thread Starter lukas22

    (@lukas22)

    Hi,

    I waited more than 5 minutes and the result is still the same.

    Plugin Support Lídia from Trustindex

    (@liditrudex)

    I see, we’ll check it again!

    Plugin Support Lídia from Trustindex

    (@liditrudex)

    Hi @lukas22!

    Sorry for the late reply!

    Please try connecting the URL in an incognito page.

    We managed to solve it that way.

    Let us know what happens!

    Feel free to write us, if you need further assistance,

    Trustindex

Viewing 7 replies - 1 through 7 (of 7 total)
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