Does Not Work

  • ed

    (@wesleysoccer)


    1 year, 8 months ago

    So much potential but does not work. There anaytics don’t work and it’s a shame because all other aspects are great. Don’t upgrade to PRO because the anaytics don’t work. It’s been 4-5 months of the stats pausing, email reports are wrong, etc…The support team is all over the place with answers but there is no fix for the anaytics stats. None. Sorry guys but you should let people know before purchasing. What a shame honestly.

    • This topic was modified 1 year, 8 months ago by ed.
Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Rank Math Support

    (@rankmathteam)

    Hello @wesleysoccer,

    Sorry for the experience you had with our plugin.

    Can you please share the URL of your support ticket related to the analytics issue so we check? We have made major improvements to our analytics module in recent updates and it should no longer have issues with fetching the stats or account connection.

    Looking forward to helping you.

    Thread Starter ed

    (@wesleysoccer)

    I’ve contacted support for months and they cannot solve the problem. The data does not show up correctly ever! Beware everyone that you will have to reconnect with Google each month to keep the data current. Does not work out of the box. If you have over 20 client sites, you will not have the time to update each month. I’ve spent over 20 hours of time on this plugin not to work.

    Best to find a different plugin for anayltics. It’s a shame because there is a lot to like but impossibility to love.

    Plugin Support Rank Math Support

    (@rankmathteam)

    Hello @ed,

    We deeply apologize for the inconvenience you have experienced with our plugin.

    Allow us to help you with your issue by checking back on your ticket. Can you please share it here so we can address it further and resolve the issue with regard to the Analytics feature?

    We really look forward to hearing back from you. Thank you.

    Thread Starter ed

    (@wesleysoccer)

    The plugin doesn’t work. We tried for months. They have no answers. Just the same thing over and over. Having me do more work each month is not the answer. Fix the issue and I will gladly test it when ready.

    Plugin Support Rank Math Support

    (@rankmathteam)

    Hello @ed,

    We’re still here to help you with the issue willingly. Please share the topic URL with us so that we can check and assist you with the issue.

    We never want to disappoint our users with anything.

    Thank you for being with Rank Math.

Viewing 5 replies - 1 through 5 (of 5 total)
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