Does not trace users

Hi @gresio64, on the Matomo Analytics > Settings > Tracking page, there is an option User ID Tracking that you can enable. Can you try enabling it?

Hi @dizzyatinnocraft,

I have enabled the various options, but it does not trace.
It worked until June 30, traced those few users being under construction
What I don’t understand, I have 6 more sites made before this, they are all set equal, only 4 work perfectly
I also have a similar problem on another site, which hasn’t traced me for a few months.

Thanks

Just to clarify, are you saying there’s no data being displayed in the reports? Or that there is data, but the User ID report doesn’t have data?

And what kind of users are you trying to track? WordPress users or do you mean something else?

I just checked and I see that now traces users
I am interested in users who go to see the site

I have another problem on the website https://www.bsnewline.com, I tried with user id tracking, but it doesn’t track

@gresio64 I see, I misunderstood. I thought you meant WordPress users. We usually call people who see/visit the site visitors rather than users. The User ID tracking feature is just for adding the WordPress username (if any) to tracked data.

Regarding the other site, it looks like there’s two tracking tags being added to the page, one of them points to https://www.bsnewline.com/matomo.js which is wrong, breaking the tracking.

Are you using another plugin on that site to add tracking code manually?

I was wrong the term, I meant visitors

In the second site, I actually checked 2 matomo.js, on the site for cookies I have complianz, with the insertion your-domain.com/wp-content/plugins/matomo/app

Everything works

@gresio64 So everything is working now? If yes, can you resolve this issue?

@dizzyatinnocraft,

It works perfectly
Thanks for your support