does not start, please help

  • Resolved fightingships

    (@fightingships)


    3 years, 3 months ago

    I am at my wits’ end. It’s a wonderful plugin except that it doesn’t work. I spent a couple of hours on designing my first quiz (this is a Russian poetry site), I got the shortcode, the quiz appears the way it’s supposed to but it won’t start. You can click on start quiz button and nothing happens. I disabled all plugins. One by one. Then all of them. Nothing happens. Five hours now. Extremely frustrating.

    The page I need help with: [log in to see the link]

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  • Thread Starter fightingships

    (@fightingships)

    Eurica. The culprit was found. It is the plugin itself. Alas, it’s incompatible with WordPress or rather with the basic theme that comes with it. The plugin does not work with WordPress’s own basic free Twenty Twenty theme. Hours upon hours of time wasted. The quiz began to work after I installed the Astra theme. Then I tried a couple of other premium themes, and they all worked. But I am not going to change my website and I am not going to migrate to a different theme only because of a plugin. That’s a major, major annoyance.

    What I find so bad about the situation is that there was no warning, at least I didn’t see any, that would have told the potential user that the plugin is incompatible with WordPress Twenty Twenty themes (maybe it’s incompatible with other themes as well but this I can only claim with 100% confidence that it does not work with Twenty Twenty and thus represents a colossal wastage of time.

    Thread Starter fightingships

    (@fightingships)

    okay, it’s not your fault. It must have something to do with the child theme (Twenty Twenty child theme). I have no idea what it is because there were no changes made to it, and it’s more or less the same theme, but when I switched to the original Twenty Twenty, it began to work. So you can close the ticket because you cannot solve it. Only I can. Anyway, I great plugin.

    Plugin Support gavinohanlon

    (@gavinohanlon)

    Hi Fightingships,

    Thanks for your messages. Sorry for the delay.

    Sounds like you got it all up and running now.

    If there is anything else, feel free to get back to us.

    All the best.

Viewing 3 replies - 1 through 3 (of 3 total)
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