Does not show the option to add the card details

  • Resolved webzuliatec

    (@webzuliatec)


    4 years, 5 months ago

    This is a test site where I am testing the plugin. The site in production is the following (https://itengoo.com/) but it does not show me the fields to add the card.

    I followed the steps, connected the Stripe (US) account, added the webhook, asked to be shown the zip code in the form and disabled the options to save credit cards but it still does not show me the fields at the time of checkout .

    I updated the plugin to its latest version but it did not improve my situation at all. Could you help me with this?

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Payment Plugins

    (@mrclayton)

    @webzuliatec,

    I reviewed your checkout page but see you switched to another plugin. You can switch back so I can review but for now I am closing this request.

    Kind Regards,

    Thread Starter webzuliatec

    (@webzuliatec)

    The plugin is active on the test site. https://prueba.itengoo.com/

    It is the same configuration of the site in production (https: //.itengoo.com/) we migrate everything to the test site because we do not want to alter the operation of the site in production.

    The thing is that it does not show me the fields of the card.

    Plugin Author Payment Plugins

    (@mrclayton)

    Hi @webzuliatec

    I’ll review your test site then update this request.

    Kind regards,

    Plugin Author Payment Plugins

    (@mrclayton)

    @webzuliatec

    I checked your staging site and it appears you don’t have the plugin enabled there. If you do have it enabled then the issue is you haven’t added the Stripe gateway’s to the list of accepted gateways for your currency switcher plugin.

    Most currency switcher plugins require you to register the credit card gateway, GPay gateway etc to them so they appear on the checkout page.

    Kind Regards,

    Thread Starter webzuliatec

    (@webzuliatec)

    https://ibb.co/2hCqcJ9

    https://ibb.co/kqK7PCL

    https://ibb.co/p2ccLsX

    As you can see in the links, the plugin is active and the credit card option is also active. I don’t have an active cache plugin.

    The problem is that it does not appear in the checkout.

    Is there a possibility to give you access so that you can verify this?

    Plugin Author Payment Plugins

    (@mrclayton)

    @webzuliatec

    Did you see my comment about the currency switcher?

    You can reach me via the Help button located on the plugin settings page.

    Thread Starter webzuliatec

    (@webzuliatec)

    Sorry I didn’t detail this before. I already activated it and it shows the credit card fields. Thank you very much for your help.

Viewing 7 replies - 1 through 7 (of 7 total)
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