Does not send the email when the status changes

Hi @snerbalu

Thanks for reaching out, and sorry for that inconvenience. Would you mind clarifying how are you adding custom order statuses? With a code or a plugin? If you are using a plugin, kindly share a link, if code, copy & paste it here. It will let us recreate this issue on our end.

Hi @damianmachnik ,

thanks for the reply.

We are using the “Custom Order Status for WooCommerce Pro” plugin.

https://www.tychesoftwares.com/store/premium-plugins/custom-order-status-woocommerce/

• This reply was modified 2 years, 9 months ago by snerbalu.

Hello @snerbalu!

We’ve been trying to reproduce your issue in our environment, but ShopMagic works properly, when creating custom status and trying to trigger on such status change. It’s been tested with free version of plugin you mention.

Colud you describe the way to trigger the bug in more details, possible for us to reproduce?

Maybe the issue is somewhere else – you might debug your website for WP Cron functionality with WP Crontrol plugin – maybe some events just doesn’t trigger at the time they should. Additionally, there are possibilities that some info would be logged in WooCommerce status, possibly in fatal errors log. Try to provide more info about the issue you experience, this will help solving the bug.

Best regards,
Bartek

Hi there,

We haven’t heard from you for a while, so I’m marking this thread as resolved.

Please don’t hesitate to create a new one, if you encounter any issues.