Does not import images when importing WooCommerce products

  • Resolved vortexdizajn

    (@vortexdizajn)


    6 months ago

    Hello,

    we are using your plugins “WP All Import” and “WP All Import – WooCommerce Add-On” Free version of the plugin on the client’s WordPress site. Our goal was to migrate/export products, orders and customers from the BigCommerce platform (from the client’s site) to the WordPress – WooCommerce platform (the client’s new site). First, we exported all the xls files from BigCommerce and then installed your plugins on another site to do the import.

    We started to import WooCommerce Products via Import (we looked at the tutorial and how everything works around Import / Mapping / Connecting to parts and connected it properly). Everything works for us, except the part for images. It doesn’t show images, i.e. it didn’t import any images, the link is a bit strange and there is an error in the log file, so please help us and tell us what the problem is, so we can solve it. (We will send you the link to the site, screenshots of what we have selected in the image section and the log file. You can also see what that unique image link looks like there).

    Just tell us what the problem can be and how to solve it? Thanks in advance and we hope you will be able to help us solve this.

    IMAGES:

    https://prnt.sc/6NewKAjLSCuV

    LOG FILE:

    https://privatebin.support-tools.com/?b387cc9bf24873f4#57H1ZVSBYoaeHhZKU1VH8uzCkNcnJvMKCWVDB9buPX8s

    Best regards.
    Lazar

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author WP All Import

    (@wpallimport)

    Hi @vortexdizaj,

    The problem is that the image import elements only contain the path to the image, not the full URL to them. You could manually prepend the URL before the element to fix it, for example:

    https://example.com/path/{productimagefile1[1]}
https://example.com/path/{productimagefile2[1]}
https://example.com/path/{productimagefile3[1]}
https://example.com/path/{productimagefile4[1]}

    Once you’ve done that, you can use the preview button to see if they’re correct, and use the test button to see if they can be downloaded.

    Thread Starter vortexdizajn

    (@vortexdizajn)

    Thanks for the answer, otherwise we also talked to your Support via email and they gave us some instructions that we tried, but it was a specific problem, so we transferred the images automatically.

    Best Regards,
    Lazar

Viewing 2 replies - 1 through 2 (of 2 total)
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