Does not give the items

Hello, 2 days ago I put your “WooMinecraft” plugin on my web page, everything okay until then I confirm the key and everything, when I buy the item that goes $ 0 to try it, I go to minecraft and put / woo check. And it puts me that there are no purchases at the moment.
I need urgent help

Command that I put in the product
/give %s 1 10