Does not connect to Facebook profiles

  • Resolved tami73

    (@tami73)


    7 years, 11 months ago

    We get a blank page after entering facebook details. Pro version and latest version of the plugin. It stopped working after updating it and there is no way to roll back to the previous version. Please help

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Contributor Uriahs Victor

    (@uriahs-victor)

    Hello, are you using the latest version of the Lite plugin? v7.4.8, if not then please update to the latest version and test this again and let us know.

    Thread Starter tami73

    (@tami73)

    Please refer to my post above, I have already said I am using the latest version, in fact it was after the update and I was no longer able to connect to Facebook

    Thread Starter tami73

    (@tami73)

    Can I also add that I am using the pro plugin and I have contacted you directly from your website but I have not received a response.

    Plugin Support Poonam Namdev

    (@poonam9)

    Hello,

    There might be a plugin conflict. Can you please check for a plugin conflict by taking a backup, disabling all other plugins and see if that resolves the issue? If yes, then activate them back one by one and see which plugin breaks the functionality.

    Thread Starter tami73

    (@tami73)

    That was the first thing I did and unfortunately it is still not connecting.

    Thread Starter tami73

    (@tami73)

    Right I finally figured it out. It wasn’t a plugin conflict, it was just the facebook app that had an incorrect setting. The ip address was for a test server I was using in the past and didn’t match the current ip. Thanks for your help anyway.

    Plugin Contributor Hardeep Asrani

    (@hardeepasrani)

    Ahaa, that happens. We’re glad to know that you were able to figure it out. Have a great day ahead. ??

Viewing 7 replies - 1 through 7 (of 7 total)
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