Support a little slow but eventually were able to help

  • newtowoo

    (@newtowoo)


    7 months ago

    I had issues with this plugin initially and got nowhere with support for over a month…until last night. Last night, I was able to chat to them and after two hours of them trying to find the reason for the problem I was having, they were able to tell me how to fix it – an issue at my end, not theirs. At this stage, it looks like everything is now working as it should and I’m very happy with the product.

    I would like to add that if you are having problems with the checkbox on checkout adding every customer including those who do not opt in, it could be due to customizations made to your checkout page by your developer – that was my problem anyway.

    • This topic was modified 5 months, 3 weeks ago by newtowoo. Reason: Changed review due to major issue with plugin being fixed
Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Shahjahan Jewel

    (@techjewel)

    Thank you for your feedback. I understand your concerns regarding the email opt-out issue when integrating WooCommerce. It’s essential that we respect our customers’ choices.

    A practical approach might be to use separate lists for customers who opt-in at checkout and another for automated syncs. This helps ensure that only those interested receive your newsletters.

    FluentCRM is designed this way and how it works. For this reason, getting low rating is really hurting. I would request to revise your review and ask for a feature request.

    Thread Starter newtowoo

    (@newtowoo)

    That would be a great idea, except currently even if customers don’t opt in at checkout, they are added to my list on FluentCRM. I have a support request for help to fix this, but have had no response. Until you can find a way to ensure customers are not added to a list they do not want to be on, I cannot change my rating. You do not seem to be listening to my problem. Again, people are added to my list even if they do not opt in. It is illegal and needs to be fixed.

    Plugin Author Shahjahan Jewel

    (@techjewel)

    I read your ticket actually. That customer is being added from your WooCommerce Sync integration. If you don’t want that you can always disable that auto syncing from Settings -> Integrations

    Thread Starter newtowoo

    (@newtowoo)

    I have. It doesn’t help. They are still added. I currently have no sync between the two and it still adds customers who do not opt in.

    It would be great if you replied to my support ticket instead of spending time on here asking for reviews to be changed.

Viewing 4 replies - 1 through 4 (of 4 total)
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