Does not accept my password to set up

Hey there, @stephunique! Thanks for contacting us. I’m happy to help you.

Can you please clear your browser’s cache and reset your router and try again to make sure it is not a caching issue?

If the issue persists, can you share more details in which step of the set up did the issue happened? Would you be able to share a screenshot with us?

Furthermore, I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.
Fatal error logs (if any) under WooCommerce > Status > Logs.
You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

Looking forward to your reply.

Have a wonderful day!

Hello,

A customer service agent is already helping me by email, so if you want to close this so you don’t have to work on this twice, that is fine by me.

But for sake of clarity for everyone, I will post it here as well.

Here is the status report requested:

` WordPress Environment

WordPress address (URL): https://theintrepidphotographer.com
Site address (URL): https://theintrepidphotographer.com
WC Version: 8.5.1
REST API Version: ? 8.5.1
WC Blocks Version: ? 11.8.0-dev
Action Scheduler Version: ? 3.7.1
Log Directory Writable: ?
WP Version: 6.4.2
WP Multisite: –
WP Memory Limit: 2 GB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: – Server Environment

Server Info: LiteSpeed
PHP Version: 7.4.33
PHP Post Max Size: 2 GB
PHP Time Limit: 360
PHP Max Input Vars: 5000
cURL Version: 7.87.0
OpenSSL/1.1.1p

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.5.19-MariaDB-cll-lve
Max Upload Size: 2 GB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ? Database

WC Database Version: 8.5.1
WC Database Prefix: wp_
Total Database Size: 53.12MB
Database Data Size: 49.04MB
Database Index Size: 4.08MB
wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 0.14MB + Index: 0.11MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 0.09MB + Index: 0.09MB + Engine InnoDB
wp_aioseo_cache: Data: 0.19MB + Index: 0.03MB + Engine InnoDB
wp_aioseo_notifications: Data: 0.19MB + Index: 0.06MB + Engine InnoDB
wp_aioseo_posts: Data: 0.23MB + Index: 0.02MB + Engine InnoDB
wp_aiowps_debug_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_aiowps_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_aiowps_failed_logins: Data: 0.33MB + Index: 0.00MB + Engine InnoDB
wp_aiowps_global_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_aiowps_login_activity: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_aiowps_login_lockdown: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_aiowps_permanent_block: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_base_bookings: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_base_locations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_base_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_base_services: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_base_transactions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_base_wh_a: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_base_wh_s: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_base_wh_w: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_base_workers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_booking: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_bookingdates: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_bwg_album: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_bwg_album_gallery: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_bwg_file_paths: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_bwg_gallery: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_bwg_image: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_bwg_image_comment: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_bwg_image_rate: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_bwg_image_tag: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_bwg_shortcode: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_bwg_theme: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
wp_cartflows_ca_cart_abandonment: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_cartflows_ca_email_history: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_cartflows_ca_email_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_cartflows_ca_email_templates_meta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_cc_orders: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_cc_payments: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_litespeed_url: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_litespeed_url_file: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_mailpoet_custom_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_dynamic_segment_filters: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_feature_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mailpoet_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mailpoet_mapping_to_external_entities: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_newsletters: Data: 0.08MB + Index: 0.03MB + Engine InnoDB
wp_mailpoet_newsletter_links: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_mailpoet_newsletter_option: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_newsletter_option_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_newsletter_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_newsletter_segment: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_newsletter_templates: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
wp_mailpoet_scheduled_tasks: Data: 0.20MB + Index: 0.19MB + Engine InnoDB
wp_mailpoet_scheduled_task_subscribers: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_segments: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_mailpoet_sending_queues: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_mailpoet_settings: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_statistics_bounces: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mailpoet_statistics_clicks: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_mailpoet_statistics_forms: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_statistics_newsletters: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_mailpoet_statistics_opens: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_mailpoet_statistics_unsubscribes: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_mailpoet_statistics_woocommerce_purchases: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_mailpoet_stats_notifications: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_mailpoet_subscribers: Data: 0.02MB + Index: 0.13MB + Engine InnoDB
wp_mailpoet_subscriber_custom_field: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_subscriber_ips: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_subscriber_segment: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_mailpoet_subscriber_tag: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_mailpoet_tags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_user_agents: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_user_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_options: Data: 30.13MB + Index: 0.23MB + Engine InnoDB
wp_oxi_div_import: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_oxi_div_list: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_oxi_div_style: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_files: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_hash: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_images: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_imports: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_posts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_postmeta: Data: 9.52MB + Index: 0.45MB + Engine InnoDB
wp_posts: Data: 2.52MB + Index: 0.13MB + Engine InnoDB
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wacv_abandoned_cart_record: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wacv_cart_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wacv_email_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wacv_guest_info_record: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcu_modules: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wcu_modules_type: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcu_usage_stat: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.11MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.08MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.05MB + Index: 0.09MB + Engine InnoDB
wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wpforms_payments: Data: 0.02MB + Index: 0.14MB + Engine InnoDB
wp_wpforms_payment_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wt_iew_action_history: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_wt_iew_mapping_template: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_x_currency: Data: 0.02MB + Index: 0.00MB + Engine InnoDB Post Type Counts

attachment: 143
bwg_gallery: 3
bwg_share: 1
cartflows_flow: 1
cartflows_step: 2
custom_css: 2
customize_changeset: 9
elementor_library: 2
mailpoet_page: 1
nav_menu_item: 18
page: 16
post: 1
postman_sent_mail: 46
product: 27
product_variation: 121
revision: 197
shop_coupon: 4
shop_order: 16
wacv_email_template: 3
wc_afrsm_zone: 1
wp_global_styles: 1
wpforms: 2
x-currency-switcher: 1 Security

Secure connection (HTTPS): ?
Hide errors from visitors: ? Active Plugins (20)

All in One SEO: by All in One SEO Team – 4.5.4
All-in-One WP Migration: by ServMask – 7.79
Starter Templates: by Brainstorm Force – 4.0.3
Elementor: by Elementor.com – 3.18.3
Payment Gateway Plugin for PayPal WooCommerce ( Free ): by WebToffee – 1.8.2
Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 8.23.1
hCaptcha for WordPress: by hCaptcha – 3.7.1
Image Hover Effects for Elementor with Lightbox and Flipbox: by biplob018 – 3.0.2
LiteSpeed Cache: by LiteSpeed Technologies – 6.0.0.1
No Right Click Images: by WebFactory Ltd – 3.8
OptinMonster: by OptinMonster Popup Builder Team – 2.15.3
Photo Gallery: by Photo Gallery Team – 1.8.20
Simple Banner: by Ryan Petersen – 2.17.0
Abandoned Cart Recovery for WooCommerce: by VillaTheme – 1.1.2
WooCommerce Cart Abandonment Recovery: by CartFlows Inc – 1.2.26
Advanced Flat Rate Shipping For WooCommerce: by theDotstore – 4.2.4
Country Based Restrictions for WooCommerce: by zorem – 3.6
Product Feed PRO for WooCommerce: by AdTribes.io – 13.2.1
WooCommerce: by Automattic – 8.5.1
WPForms Lite: by WPForms – 1.8.6.3 Inactive Plugins (7)

Advanced Woo Search: by ILLID – 2.97
MailPoet: by MailPoet – 4.41.3
PDF Invoices & Packing Slips for WooCommerce: by WP Overnight – 3.7.6
Popup Anything - A Marketing Popup: by WP OnlineSupport
Essential Plugin – 2.8

Post SMTP: by Post SMTP – 2.8.11
WBW Currency Switcher for WooCommerce: by woobewoo – 1.9.4
WP BASE Booking of Appointments, Services and Events: by Hakan Ozevin <a href="mailto:[email protected]">[email protected]</a> – 4.0.1 Must Use Plugins (1)

Elementor Safe Mode: by Elementor.com – 1.0.0 Settings

API Enabled: –
Force SSL: –
Currency: AUD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to Woo.com: –
Enforce Approved Product Download Directories: ?
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: – WC Pages

Shop base: #328 - /shop/
Cart: #554 - /cart/
Checkout: #552 - /checkout/
My account: #553 - /my-account/
Terms and conditions: ? Page not set Theme

Name: Astra
Version: 4.6.3
Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ? Templates

Overrides: – Admin

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
product-variation-management
product-virtual-downloadable
product-external-affiliate
product-grouped
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: customize-store
minified-js
new-product-management-experience
product-linked
settings
async-product-editor-category-field

Daily Cron: ? Next scheduled: 2024-01-22 12:49:49 +01:00
Options: ?
Notes: 163
Onboarding: completed Action Scheduler

Complete: 297
Oldest: 2023-12-23 04:04:29 +0000
Newest: 2024-01-22 12:14:22 +0000

Failed: 14
Oldest: 2024-01-18 10:29:26 +0000
Newest: 2024-01-20 03:52:08 +0000

Pending: 14
Oldest: 2024-01-22 12:29:04 +0000
Newest: 2024-01-31 00:00:00 +0000 Status report information

Generated at: 2024-01-22 13:14:28 +01:00
`

Also, I thought there should be a way to attach pictures here directly but it requires a URL so here are URLs:

Before redirection/trying to complete set up:

https://snipboard.io/lEbhzw.jpg

After redirection (being asked to log in)

https://snipboard.io/v5JMBN.jpg

After I try to log in (email address is removed for privacy sake)

https://snipboard.io/K8omL5.jpg

Note that the images will be deleted 6 months after not being viewed.

Thank you

• This reply was modified 1 year, 1 month ago by stephunique. Reason: Add detail

Hey, @stephunique!

Thanks for sharing the information.

Since we are already following this up via email, as you suggested, I’ll close this thread, okay?

Please let us know if there’s anything else we can do to help.

Have a wonderful day!

Hi Carolm29,

You can go ahead and close this request for support. If it gets resolved maybe I can post the solution here myself afterwards in case other people have the same question.

Just wanted to post this for future reference:

The solution was that I had to use the password for WordPress.com account and not the www.remarpro.com password to my self hosted website.

This is strange and there was no indication that said I had to use the dot COM password, but it was what worked.

Hey, @stephunique!

Thanks for sharing the solution here and contributing to the WooCommerce Community. As you mentioned, this might help another user in the future ??

To answer your question, to use WooPayments, you need to connect it to your WordPress.com account, that’s why it asks for your WordPress.com password.

I understand that was not clear to you at the time and appreciate your feedback on this. Thank you.

If you want, you can read more about it here.

Have a wonderful day!