Doen’t work in all cases

  • Resolved triplebit

    (@triplebit)


    7 years, 4 months ago

    I have a Woocommerce site. In some cases, depending on the feture image, the zoom doen’t show up, as if the plugin is not installed.
    In some other cases it works fine.
    Any idea?
    The theme is Avada
    Thx

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Thread Starter triplebit

    (@triplebit)

    Sorry but I forgot to say that with other products it works fine
    Thx

    Plugin Author SilkyPress

    (@diana_burduja)

    Please try uploading a bigger image.

    Thread Starter triplebit

    (@triplebit)

    With bigger image it works. Is there a way to force it to work with smaller images?

    Thread Starter triplebit

    (@triplebit)

    I know that I may loose quality in such cases but it’s OK
    Thx

    Plugin Author SilkyPress

    (@diana_burduja)

    Yes, you can force the zoom to work on smaller images by changing the Zoom Level to anything but the default option (as shown in this screenshot).

    Thread Starter triplebit

    (@triplebit)

    Thx
    When I try to modify it pops up a message that its available only in the Pro version.

    Plugin Author SilkyPress

    (@diana_burduja)

    Yes, the Zoom Level is a feature available only in the Pro version. Alternatively you can try uploading a bigger image, as recommended before.

    Thread Starter triplebit

    (@triplebit)

    Thx
    One last question:
    Is it the ratio between width and height that matters or the absolute dimensions?
    In any case can you give the exact minimum demands?

    Plugin Author SilkyPress

    (@diana_burduja)

    The uploaded image needs to be bigger than the presented image. For example, on your page the uploaded image is 380×500 px and it is presented at 385×557 px. The default Zoom Level is the ratio between the presented image and the uploaded image.

    “The exact minimum demands”: in your case an image anything bigger than 385×557 px will do in order to have a zoom. The bigger the image, the bigger the Zoom Level. Play with different dimensions to see what you like the best.

Viewing 9 replies - 1 through 9 (of 9 total)
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