Document Field

  • Resolved david_sherman

    (@david_sherman)


    3 years, 1 month ago

    Good afternoon woocommerce team

    I have a problem that I don’t find any solution to, I have clients outside Brazil and when they change the country’s location in the payment form, the CPF field is no longer mandatory, this is working correctly.

    The problem is that when selecting another country, it puts a field “Document” is mandatory, I would like to know how to remove the mandatory field from this field or eliminate it once and for all.

    I use the WooCommerce Subscriptions and deposits plugins and also the Brazilian Market on WooCommerce, it didn’t give me options about this document field.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hello there,

    I understand the CPF should disappear if the country is not Brazil, also the Document field should be disabled in this case as well.

    You can use a plugin like:
    https://woocommerce.com/document/checkout-field-editor/

    It has a 30-day money-back guarantee policy,

    If there are any pre-sales questions, you can ask them here:
    https://woocommerce.com/my-account/create-a-ticket/

    You might need to create an account before. Also, you can get in contact with one of the customization experts listed on the WooCommerce Customizations Page; they could help achieve the job you need.

    I hope this provides clarity.

    Thread Starter david_sherman

    (@david_sherman)

    Hello Igor H a11n, thank you very much for the reply

    Based on what you answered I started to do a test series and when I said that the document field should disappear, I already saw that it was not something from woocommerce.
    I found out that whoever was inserting this field was the ebanx payment plugin, I changed some settings in it and the field is no longer displayed, thank you very much for the tip, I am very grateful.

    Thread Starter david_sherman

    (@david_sherman)

    .

    That was a nice catch, glad to hear that.

    If you have any further questions, I recommend creating a new thread, since this one will be tagged as resolved.

    Thank you ??

Viewing 4 replies - 1 through 4 (of 4 total)
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