Document Block Issue with Microsoft Files

  • Resolved testingheaven

    (@testingheaven)


    8 months, 1 week ago

    I am experiencing an issue with the EmbedPress Document Block while trying to embed Microsoft files such as .pptx and .docx on my WordPress site. Despite ensuring that the file URLs are correct and the files are stored in the WordPress Media Library, I am getting the following error message:

    File not found

    The URL of the original file is not valid or the document is not publicly accessible.

    Verify the URL is correct, then contact the document owner.

    Learn more

    The file URLs are verified and point directly to the files in the WordPress Media Library. The embed code is formatted correctly. The file sizes are less than 50 MB. The issue occurs on all pages of the website.

    Has anyone else experienced this issue or have any suggestions on how to resolve it? Any help would be greatly appreciated.

    Thank you!

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Amin

    (@amin7)

    Hi testingheaven

    I hope you are fine.
    Regarding the issue, I see, you have already reached our support, we will communicate to you over there.
    Thanks

Viewing 1 replies (of 1 total)
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