do we need both FB pixel and FB Conversions API?

  • Resolved GATHH

    (@golfasian)


    1 month, 3 weeks ago

    Hi there, please see this screenshot: https://snipboard.io/L5KY14.jpg . Do we need both or is it enough to just have conversions API? The reason why I am asking is that when I check our website in the browser console, it is telling me that our pixel is duplicate. Please advise. Thank you.

    • This topic was modified 1 month, 3 weeks ago by GATHH.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support gavinohanlon

    (@gavinohanlon)

    Hi GATHH,

    Thanks for your message.

    The conversion API that includes your Pixel is enough.
    Adding your Pixel ID twice will result in 2 entries of the same pixel on your site.

    I hope that answers your question. If there is anything else, just let us know.

    All the best.

    Thread Starter GATHH

    (@golfasian)

    Thanks a lot for this. We have turned the FB Pixel off and kept FB Conversion API which already has the FB Pixel.

    Thread Starter GATHH

    (@golfasian)

    Hi, so we did turn off FB pixel and had only Conversions API (with the pixel code) on. This then resulted in FB events now collecting IP addresses, etc etc. I then turned the FB pixel on again and now we have FB Pixel alongside Conversions API (with the pixel code) and now FB events are showing IP addresses, etc again.

    This means that both need to be on.

    Thread Starter GATHH

    (@golfasian)

    Sorry, the above should say: turning FB pixel off resulted in FB events NOT collecting IP address, user agent, etc. We had to turn FB pixel ON again.

    Plugin Support gavinohanlon

    (@gavinohanlon)

    Hi GATHH,

    Thanks for your message.

    Do you have any cache plugins? If you do, please try testing them for any conflicts with the pixel issue you described.

    If there is anything else, just let us know.

    All the best.

Viewing 5 replies - 1 through 5 (of 5 total)
  • You must be logged in to reply to this topic.