Do phone numbers get retrieved from PayPal?

  • Resolved the_lar

    (@the_lar)


    3 years, 10 months ago

    Hi there,

    A quick question – if I have a phone number on my PayPal account, when I checkout using the PayPal Payments plugin, should this phone number get retrieved from my PayPal account?

    From my tests so far, this does not seem to be happening. I’ve got a PayPal Personal Sandbox account but I’ve only managed to set up a Work number because if I set up mobile number PayPal wants to do 2FA and never sends the code – pressumably because it’s a sandbox!

    Anyway, on our site, phone number is mandatory – so ideally this would pull back to help expediate the checkout process.

    Thanks

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Syde Niklas

    (@niklasinpsyde)

    Hi @the_lar,

    We can only test sandbox accounts and phone numbers are not transmitted from there. Not sure about live mode, but I think it behaves the same. Either way, our developers are already investigating this issue.
    We will likely address this in our next major update.

    Kind regards,
    Niklas

    Plugin Support Andreas W.

    (@aweissinpsyde)

    Closed because of inactiivty

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Do phone numbers get retrieved from PayPal?’ is closed to new replies.