DO NOT TRUST!!! INACCURATE SENDING – WILL SEND TO ALL EVEN IF SET FOR SUBGROUP

  • We have the PRO version and have sent three monthly birthday mailings (ie Jan, Feb, March). EVERYTIME, we’ve double/triple checked the name of the list (ie Feb) and hit send and it sends to ALL. This is a big problem. If you don’t have sublists, this may work for you. ALL OF THE 5star reviews here do not use sublist.. It’s completely embarrassing and has cost us a lot of ‘unsubscribes’ (getting a birthday email when it’s not your birthday) AND we have coupons added that the entire database has been using though designed only for the specific birthday month.. Future scheduled emails also did not sent but we realized now it’s because the ENTIRE database of emails was being sent incorrectly AND did not show this. Sent emails was not showing in the dashboard or in campaigns so we had no clue that this 3rd erroneous time, that emails were still being sent. WHAT A DISASTER. DO NOT TRUST!!! COMPLETELY UNRELIABLE. GOING BACK TO MAILCHIP WHERE WE CAN TRUST WHAT IS BEING SENT.. BUT HONESTLY, TOO EMBARRASSED AS A COMPANY TO SEND THESE BIRTHDAY EMAILS ANYMORE AFTER EVERYONE GETTING 3 MONTHS IN A ROW.. – WE HAVE 10+ YEARS OF WORDPRESS AND PLUGIN EXPERIENCE, & CODE – WE ARE NOT NEW TO THIS STUFF… SAVE YOURSELF ALOT OF TROUBLE AND USE ANOTHER PLUGIN..

    • This topic was modified 2 years, 7 months ago by mikeslcf.
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  • Plugin Contributor Shubhanshu Kandani

    (@shubhanshukandani)

    Hello there, @mikeslcf

    We are really sorry for the inconvenience caused to you.

    We can understand how difficult the situation would be on your part, but we would request you to give us a chance to solve your concern related to the plugin.

    We have performed the priority testing on the above-mentioned issue, and we have found that the plugin is working correctly, the issue has not been replicated on our end; all information has been shared on email support.

    To debug it further, we need your support in determining what is causing this issue on your end. Please revert us back to the email.

    Your patience during the investigation is appreciated.

    Thank you for your cooperation!
    Stay safe & healthy.

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