Slow response from seller

  • I am updating this review as the product is great. Support needs some help. If you can make it past the support I HIGHLY recommend the plugin. I want to give 3.5 stars as the plugin is great. But I only have the option of 4 or 3.

    I give the company regards for making my purchase right.

    I purchased the 199.97 package. I did not receive email for setup. I put in a ticket. They asked the email I purchased with. I gave it to then as well as the purchase number and PayPal transaction number. No response since. I contacted the biller they noticed the email address was wrong. I provided that in the ticket still no response.

    • This topic was modified 6 years, 4 months ago by adeleandtodd. Reason: The company made it right
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  • @adeleandtodd,

    Thank you for your review.

    First, we apologize for any issue you have experienced. We are not allowed to offer support on this section.

    However, I can confirm that you have provided a wrong email, that’s why you didn’t get the download details.

    Our payment processor gave us an alternative email to contact you and we have forwarded the pro version to you.

    Once again, we’re sorry about the issue you’ve experienced.

    After receiving the right email address we have forwarded everything to you.

    Also, we have updated our database with the right email address so you can open tickets here https://pluginsarea.com/support/submit-a-request/

Viewing 1 replies (of 1 total)
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