• I had a problem with this plugin and it seemed to me that i had lost image quality. After posting a negative review the developers responded fast to assist me. I have subsequently restored my images but have elected not to use smush. Others may well find it useful. From my side, it would be a three-star review, but excellent support pushes it to 4-stars. Thanks for the support guys.

    • This topic was modified 4 years, 7 months ago by sandansan.
Viewing 6 replies - 1 through 6 (of 6 total)
  • Hello @sandansan

    I trust you are doing well!

    I’m sorry to hear that you have this experience and thank you for your feedback. although I see that you have not opened a support thread so we could assist you to resolve this issue.

    The Smush free version plugin doesn’t optimize originally uploaded images so optimized thumbnails can be restored. Please install Regenerate Thumbnails plugin to recreate the images.

    The backup and restore option, as mentioned in the plugin’s description, is indeed included only in the Pro version.

    It is strange that image quality was affected. Would you please open a support thread with us so we could have a closer look at this?

    Kind regards,
    Nastia

    Hi @sandansan,

    Sorry to hear that you had a bad experience with Smush. Could you please provide some info on why you couldn’t restore? Smush does not compress originals on the free version – you can roll-back anytime. Moreover, on WordPress 5.3+ Smush will allow you to roll-back with a click of a button. And on previous versions, you can use any free tool to regenerate your thumbnails. There are absolutely no restrictions.

    Best regards,
    Anton

    Thread Starter sandansan

    (@sandansan)

    Hi guys.., thank you for your responses. I already feel better about the problem.

    I will review your responses and follow your guidance asap, and then get back to you.

    I appreciate the fast action here. ??

    Kind regards

    Thread Starter sandansan

    (@sandansan)

    Hi. I have taken a look through the smush settings/options on the smush dashboard, but i cannot see any option to revert to original settings. Perhaps you can point out where to go.

    Thread Starter sandansan

    (@sandansan)

    OK.. ignore last comment… I will install “Regenerate Thumbnails”

    Hello @sandansan

    We are appropriate that you have changed your rating. Please feel free to open a new forum thread if you will have any further questions!

    Have a good day!

    Cheers,
    Nastia

Viewing 6 replies - 1 through 6 (of 6 total)
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