Very poor support

  • Support is 0,0.
    I never recieved answer on my pre-sales question and bought the plugin, in the hope that it would solve my issue. I then had to trigger my technical ticket 3 times before they answered. More then 2 weeks to give me a sign of human life? And an answer with a question. And again, no more follow up. So I paid the price for nothing. My refund is now more then 2 months open.

    EDIT: Thanks to this review, the refund is handled in a few hours?
    Everybody wants ticketing systems nowadays, but nobody cares about their tickets…

    • This topic was modified 5 years, 8 months ago by brononius.
    • This topic was modified 5 years, 8 months ago by brononius.
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  • @brononius,

    I am sorry to learn about your issue.

    We’re not allowed to offer support on this section fro the Paid version. One of the supporter contacted you and resolved your issue.

    Please update your ticket on our support ticketing system.

    Once again, we apologize for any inconvenience you may have experienced and we hope you have found the right plugin for your business.

Viewing 1 replies (of 1 total)
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