*DO NOT BUY THE PRO VERSION* Shockingly bad support….

  • I wanted to like this plugin, but we were hit straight away with issues.

    Like anyone who’s made a purchase, we reached out to their support team who, to be honest, are seriously slow and do nothing more than offer an initial canned response (two days and still no resolution or contact apart from the initial canned response).

    As it was, we had no choice but to modify the plugin code to work to get us out of a situation we were in.

    Needless to say we’ve now removed the WP Team plugin, moved to another and requested a refund from these guys.

Viewing 1 replies (of 1 total)
  • Plugin Author ShapedPlugin LLC

    (@shapedplugin)

    Hi, @atimmins,

    Hope you are fine

    We saw that you are a bit angry with our support team. Though our support team talked with you on live chat, you are assured to solve your issue immediately and replied within 24 hours, you have reviewed the plugin negative stars without giving us time. We would really love to assist you if you want.

    We all know that currently, a pandemic situation like the COVID-19 outbreak is going on all over the world. As we are all office staff working from home/remotely that’s late is not intended. Hope you understand the situation.

    However, I have replied to you twice subsequently in detail about the issue, and the short way of solution within 3 hours when you send us a message last time.

    Waiting for your fast response!

    Have a great day!

    Thanking you-
    Khalil

Viewing 1 replies (of 1 total)
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