DNS Error

  • Resolved oojahsheila

    (@oojahsheila)


    3 weeks ago

    Hello there,

    I have installed the plugin to disable the right click function for a while now and it worked well. However, when I click on the “PROTECTION” button on the top bar on the dashboard just now, all of a sudden, we are getting the error message DNS_PROBE_FINISHED_NXDOMAIN

    The DNS error is appearing on both the website and the /wp-admin so we can’t even login.

    Any suggestion would be greatly appreciated!

    Sheila

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Adam Salah

    (@adam1318)

    Hello, @oojahsheila

    Thank you for reaching out to support and we’re glad to assist you.

    Well check and contact you soon.

    Your Patience is much appreciated.

    Thank you and have a nice day.

    Regards

    Plugin Support Adam Salah

    (@adam1318)

    Hello Sheila @oojahsheila

    Thank you for reaching out.

    We’ve tested the issue on our side, and everything appears to be working normally without any DNS errors. It’s possible that the issue may be related to a plugin conflict or a network setting on your end.

    Here are a few steps you can try to help narrow down the issue:

    1. Clear Browser Cache and DNS Cache: Sometimes, cached DNS entries or old browser data can lead to errors. Clearing your browser cache and flushing your DNS may help.
    2. Deactivate Plugins Temporarily: Disable them one by one to allow you to identify if any plugin is causing the issue. Start with the right-click protection plugin, as it may have unexpected interactions.
    3. Check DNS Settings: If the error persists, it may be worth checking with your hosting provider to ensure that your DNS settings are correctly configured.

    Best regards,

Viewing 2 replies - 1 through 2 (of 2 total)
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