DMARC error on Preview, but not Send

  • Resolved Larry Daniele

    (@larrydaniele)


    1 year ago

    On a couple of sites that I manage that are properly hooked up to the MailPoet Sending Service (verified, etc.), when I try to do a Preview > Send to email, I get the error message:

    The email could not be sent due to a technical issue with MailPoet: The email could not be sent: Error while sending. Email violates Sender Domain’s DMARC policy. Please set up sender authentication. Click here to start the authentication.

    Check your sending method settings.

    When I click this authentication link everything comes up with green checks and “Verified”.

    The interesting thing is that if then proceed to Send the email out via the MailPoet Sending Service, it goes out just fine.

    So what is different about Preview > Send to email and Send? How can I resolve this problem?

    As a work-around, I can temporarily switch from the “MailPoet Sending Service” back to the default mail option for a preview, but this is clumsy and error-prone.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support B C. a11n

    (@battouly)

    Hi @larrydaniele ,

    If you followed this guide to Set Up DKIM for your Sender Domain correctly and your “From” email is verified, could you please reach out to us directly?

    You can contact us via?https://www.mailpoet.com/support/premium/?and we’d be more than happy to help solve the issues you have.

    Looking forward to hearing back from you.

    Plugin Author MailPoet

    (@mailpoet)

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

    Thread Starter Larry Daniele

    (@larrydaniele)

    Sorry for the delayed response. I’ve submitted a ticket to MailPoet Premium support (Woo Support: Ticket #7475638).

    • This reply was modified 11 months, 1 week ago by Larry Daniele. Reason: Added Ticket #
    Thread Starter Larry Daniele

    (@larrydaniele)

    Per Elvira of MailPoet Support, this is a verified bug in MailPoet v4.41.0. The problem is triggered if your MailPoet Default Sender email address has upper and lowercase letters (e.g. [email protected]). This causes the Preview DMARC check to (incorrectly) fail.

    The work-around is to change the address to all lowercase (e.g. [email protected]). This is done automatically by the MailPoet form now, but any older email addresses were preserved. So this would only be a potential problem for longer-term users of MailPoet.

Viewing 4 replies - 1 through 4 (of 4 total)
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