‘dlm uploads’ 403 Forbidden error

  • Resolved bduffey

    (@bduffey)


    3 years, 10 months ago

    Hello.

    This issue has just been brought to my attention. files in the ‘dlm uploads’ directory are throwing a 403 Forbidden error. we did just move this site to a new server, but all the files are in the correct directory and the URL paths are also correct. my only solution was to remove the file from the ‘download’ resource, and re-add it, and save. these file, initially, required form completion, in order to access/download, but the form option was removed a couple years ago.

    I’m not sure if removing the form option is what caused the error? or the server migration? since the files and paths are correct, I’m assuming the former.

    since the form option is not selected for the resource, but the file is in the ‘dlm uploads’ directory, is this what is causing the error?

    Thanks in advance.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter bduffey

    (@bduffey)

    update: I just created a new ‘download’, with NO download form option selected, and the file is still going to the ‘dlm_uploads’ directory. I didn’t build this site but, I believe all generic, non-download form attached files, should go to the ‘uploads’ directly, by default.

    any idea why a file with no download form option selected would still be going to the ‘dlm_uploads’ directory?

    Plugin Author Razvan Aldea

    (@raldea89)

    Hello @bduffey and sorry for this late reply.

    Files uploaded and used inside plugin ( exception the ones uploaded in Media Library and used from there) go to the ‘dlm_uploads’ directory.

    The cause of the 403 forbidden you are receiving is due to the .htaccess conditions found in the ‘dlm_uploads’ directory, denying all access to files found there.

    These conditions exists so that others can’t go inside that folder and download your files. Also, the Download Monitor plugin won’t be able to count the downloads if visitors download the files by going inside that folder. I assume you have also selected the “Redirect to file” option. Is there a possibility that you can disable the “Redirect to file” option and let users download the files automatically?

    Hope this helps,

    Kind Regards!
    Razvan

Viewing 2 replies - 1 through 2 (of 2 total)
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