• Resolved kalel35

    (@kalel35)



    ### WordPress Environment ###

    WordPress address (URL): https://stevenmcollins.com
    Site address (URL): https://stevenmcollins.com
    WC Version: 5.9.0
    REST API Version: ? 5.9.0
    WC Blocks Version: ? 6.1.0
    Action Scheduler Version: ? 3.3.0
    WC Admin Version: ? 2.8.0
    Log Directory Writable: ?
    WP Version: 5.8.2
    WP Multisite: –
    WP Memory Limit: 768 MB
    WP Debug Mode: –
    WP Cron: –
    Language: en_US
    External object cache: –

    ### Server Environment ###

    Server Info: Apache
    PHP Version: 7.4.25
    PHP Post Max Size: 256 MB
    PHP Time Limit: 120
    PHP Max Input Vars: 3000
    cURL Version: 7.66.0
    OpenSSL/1.1.1l-fips

    SUHOSIN Installed: –
    MySQL Version: 5.7.32-35-log
    Max Upload Size: 256 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?

    ### Database ###

    WC Database Version: 5.9.0
    WC Database Prefix: wpb4_
    Total Database Size: 162.81MB
    Database Data Size: 122.08MB
    Database Index Size: 40.73MB
    wpb4_woocommerce_sessions: Data: 0.14MB + Index: 0.02MB + Engine InnoDB
    wpb4_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpb4_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpb4_woocommerce_downloadable_product_permissions: Data: 0.05MB + Index: 0.06MB + Engine InnoDB
    wpb4_woocommerce_order_items: Data: 0.11MB + Index: 0.05MB + Engine InnoDB
    wpb4_woocommerce_order_itemmeta: Data: 1.52MB + Index: 0.52MB + Engine InnoDB
    wpb4_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wpb4_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpb4_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpb4_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpb4_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpb4_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpb4_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpb4_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpb4_actionscheduler_actions: Data: 0.02MB + Index: 0.13MB + Engine InnoDB
    wpb4_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpb4_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpb4_actionscheduler_logs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpb4_advanced_notifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpb4_advanced_notification_triggers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpb4_as3cf_items: Data: 0.33MB + Index: 0.44MB + Engine InnoDB
    wpb4_blc_filters: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpb4_blc_instances: Data: 4.52MB + Index: 0.75MB + Engine InnoDB
    wpb4_blc_links: Data: 22.55MB + Index: 3.23MB + Engine InnoDB
    wpb4_blc_synch: Data: 0.14MB + Index: 0.08MB + Engine InnoDB
    wpb4_commentmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpb4_comments: Data: 0.20MB + Index: 0.10MB + Engine MyISAM
    wpb4_give_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpb4_give_comments: Data: 0.11MB + Index: 0.00MB + Engine InnoDB
    wpb4_give_donationmeta: Data: 0.39MB + Index: 0.33MB + Engine InnoDB
    wpb4_give_donormeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpb4_give_donors: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpb4_give_formmeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
    wpb4_give_log: Data: 0.09MB + Index: 0.05MB + Engine InnoDB
    wpb4_give_migrations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpb4_give_revenue: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpb4_give_sequential_ordering: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpb4_give_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpb4_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpb4_medium_migration: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpb4_options: Data: 2.02MB + Index: 0.30MB + Engine MyISAM
    wpb4_postmeta: Data: 16.03MB + Index: 2.84MB + Engine MyISAM
    wpb4_posts: Data: 22.48MB + Index: 0.55MB + Engine MyISAM
    wpb4_relevanssi: Data: 29.07MB + Index: 26.36MB + Engine MyISAM
    wpb4_relevanssi_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpb4_relevanssi_stopwords: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    wpb4_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpb4_terms: Data: 0.30MB + Index: 0.40MB + Engine MyISAM
    wpb4_term_relationships: Data: 0.28MB + Index: 0.61MB + Engine MyISAM
    wpb4_term_taxonomy: Data: 0.28MB + Index: 0.38MB + Engine MyISAM
    wpb4_usermeta: Data: 0.28MB + Index: 0.15MB + Engine MyISAM
    wpb4_users: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
    wpb4_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
    wpb4_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpb4_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpb4_wc_customer_lookup: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
    wpb4_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpb4_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpb4_wc_order_product_lookup: Data: 0.06MB + Index: 0.06MB + Engine InnoDB
    wpb4_wc_order_stats: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
    wpb4_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpb4_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    wpb4_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpb4_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpb4_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpb4_wfBlockedIPLog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpb4_wfBlocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wpb4_wfConfig: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
    wpb4_wfCrawlers: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
    wpb4_wfFileChanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpb4_wfFileMods: Data: 6.52MB + Index: 0.00MB + Engine InnoDB
    wpb4_wfHits: Data: 2.02MB + Index: 0.22MB + Engine InnoDB
    wpb4_wfHoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpb4_wfIssues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wpb4_wfKnownFileList: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
    wpb4_wfLiveTrafficHuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpb4_wfLocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpb4_wfLogins: Data: 0.36MB + Index: 0.13MB + Engine InnoDB
    wpb4_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpb4_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpb4_wfNotifications: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
    wpb4_wfPendingIssues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wpb4_wfReverseCache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpb4_wfSNIPCache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wpb4_wfStatus: Data: 0.13MB + Index: 0.11MB + Engine InnoDB
    wpb4_wfTrafficRates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpb4_yoast_indexable: Data: 3.52MB + Index: 0.81MB + Engine InnoDB
    wpb4_yoast_indexable_hierarchy: Data: 0.14MB + Index: 0.22MB + Engine InnoDB
    wpb4_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpb4_yoast_primary_term: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
    wpb4_yoast_prominent_words: Data: 0.09MB + Index: 0.11MB + Engine InnoDB
    wpb4_yoast_seo_links: Data: 2.52MB + Index: 0.55MB + Engine InnoDB
    wpb4_yoast_seo_meta: Data: 0.41MB + Index: 0.00MB + Engine InnoDB

    ### Post Type Counts ###

    amn_exact-metrics: 1
    attachment: 969
    custom_css: 5
    et_pb_layout: 76
    give_forms: 1
    give_payment: 250
    give_pdf_template: 1
    html_snippet: 1
    nav_menu_item: 23
    oembed_cache: 614
    page: 54
    post: 2620
    product: 7
    project: 1
    revision: 65
    shop_order: 708
    sidebar: 1

    ### Security ###

    Secure connection (HTTPS): ?
    Hide errors from visitors: ?

    ### Active Plugins (28) ###

    Add to All: by Ajay D’Souza – 1.7.2
    Akismet Anti-Spam: by Automattic – 4.2.1
    WP Offload Media: by Delicious Brains – 2.5.6
    Amazon Web Services: by Delicious Brains – 1.0.5
    Better Search Replace: by Delicious Brains – 1.3.4
    Broken Link Checker: by WPMU DEV – 1.11.16
    Give – PDF Receipts: by GiveWP – 2.3.13
    Give – Donation Plugin: by GiveWP – 2.16.1
    Site Kit by Google: by Google – 1.45.0
    GPLVault Update Manager: by GPL Vault – 4.0.3
    IgniteWoo Updater: by IgniteWoo.com – 3.0.3
    MainWP Child: by MainWP – 4.1.8
    RefTagger: by Logos Bible Software – 2.4.4
    Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.5
    Relevanssi: by Mikko Saari – 4.14.4
    SiteGround Optimizer: by SiteGround – 6.0.3
    SM RSS Plugin PRO: by Semantic Mastery – 1.5.0
    Advanced Editor Tools (previously TinyMCE Advanced): by Automattic – 5.6.0
    Divi Shop Extended: by TantoMarketing – 2.0.3 – Please update the plugin manually!
    WooCommerce Advanced Notifications: by WooCommerce – 1.2.30
    WooCommerce Donations: by IgniteWoo.com – 2.4.12
    WooCommerce PayPal Payments: by WooCommerce – 1.6.1
    WooCommerce: by Automattic – 5.9.0
    WooSidebars: by WooCommerce – 1.4.5
    Wordfence Security: by Wordfence – 7.5.6
    Yoast SEO Premium: by Team Yoast – 16.9
    Yoast SEO: by Team Yoast – 17.5
    Yoast SEO: WooCommerce: by Team Yoast – 14.4

    ### Inactive Plugins (3) ###

    Pending Submission Notification: by Razvan Horeanga – 1.2
    WooCommerce Conditional Shipping and Payments: by SomewhereWarm – 1.9.5
    WooCommerce Stripe Gateway: by WooCommerce – 5.7.0

    ### Dropin Plugins (1) ###

    advanced-cache.php: advanced-cache.php

    ### Must Use Plugins (1) ###

    ET Support Center :: Must-Use Plugins Autoloader: by Elegant Themes –

    ### Settings ###

    API Enabled: ?
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    Connected to WooCommerce.com: –

    ### WC Pages ###

    Shop base: #15985 – /store/
    Cart: #15987 – /cart/
    Checkout: #15989 – /checkout/
    My account: #15991 – /my-account/
    Terms and conditions: ? Page not set

    ### Theme ###

    Name: Steven Collins
    Version: 1.3.6
    Author URL: https://remarkablemarketers.com/
    Child Theme: ?
    Parent Theme Name: Divi
    Parent Theme Version: 4.13.1
    Parent Theme Author URL: https://www.elegantthemes.com
    WooCommerce Support: ?

    ### Templates ###

    Overrides: –

    ### WooCommerce PayPal Payments ###

    Onboarded: No
    Shop country code: US
    PayPal card processing available in country: Yes
    Pay Later messaging available in country: Yes
    Vault enabled: No

    ### Action Scheduler ###

    Complete: 20
    Oldest: 2021-10-13 21:00:02 -0500
    Newest: 2021-11-12 12:55:03 -0600

    Pending: 1
    Oldest: 2021-11-17 20:19:22 -0600
    Newest: 2021-11-17 20:19:22 -0600

    ### Status report information ###

    Generated at: 2021-11-12 12:57:18 -06:00
    `

    I have a client site with Divi + WooCommerce that the Cart suddenly stopped working. When in Checkout, when you click proceed to PayPal nothing happens.

    In JS Console I get the following errors:

    Failed to load resource: the server responded with a status of 500 (/?wc-ajax=checkout)
    Failed to load resource: the server responded with a status of 500 (/?wc-ajax=get_refreshed_fragments)

    When I switch from Divi theme to one of the base WordPress Themes like Twenty Nineteen or Twenty Twenty it works just fine.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hi @kalel35!

    It looks like the issue is pointing to a conflict with the Divi theme.

    I can see in the system status you shared that the Divi Shop Extended plugin by TantoMarketing is outdated. Maybe updating it manually could help.

    Since you already tested with other themes and you had no issue, I recommend contacting the Divi support team since they are more qualified to help you with this matter.

    You can contact them here: https://www.elegantthemes.com/contact/.

    Either way, I’m leaving this topic open for a bit to see if anyone can chime in to help you out.

    Cheers!

    Thread Starter kalel35

    (@kalel35)

    Thanks for the reply. I found the issue after posting this thread and marked it as resolved (since there is no way to simply delete a thread).

    I’m glad to know that you solved the issue. ??

    I’ll mark this thread as resolved now. If you have any further questions, I recommend creating a new one.

    Have a good one!

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Divi WooCommerce Conflict’ is closed to new replies.