Divi Torque and pro not working after update

  • Resolved hurri500

    (@hurri500)


    2 years ago

    Hi there,

    I have both the free version and the pro version and they are not working after the most recent update. The plugin settings are blank on the site.
    First thing I checked was if this site had been activated at Freemius but my entire purchase and website keys and activations have been removed!
    I have reached out to Freemius but they will probably not respond as my plugin is not showing on that portal and due to their stupid ticket system I can only send a ticket for a different plugin, which I have done.
    I can see my invoice with my lifetime purchase but that is it, the Divi Torque Pro is not on the list of purchased plugins.

    Can you help as I have many client’s sites now not working correctly.
    I have disabled all the other plugins on the site, the free versin of divi torque is up to date but as I can’t download the pro version so I assume it’s up to date.
    Divi is up to date.

    Do you know what is going on with this?

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Fahim Reza

    (@badhonrocks)

    Dear @hurri500 ,

    I sincerely apologize for the inconvenience you have faced with the recent update of the Divi Torque plugin. To resolve the issue, I recommend downgrading the plugin to version 3.5.8, which you can download easily from our website.

    Furthermore, to address the issue with the Pro version, please open a support ticket on our website, providing us with all the relevant details. We will do our best to assist you in resolving this issue.

    Support: https://divitorque.com/support/

    Regarding your purchase and license keys, I understand your frustration, and I assure you that we will investigate the matter further. However, in the meantime, please be assured that we will do everything in our power to help you get your client’s sites up and running smoothly again.

    Thank you for reaching out to us, and please let us know if there is anything else we can do to assist you.

    Best regards,
    Fahim

    • This reply was modified 2 years ago by Fahim Reza.
    • This reply was modified 2 years ago by Fahim Reza.
    Thread Starter hurri500

    (@hurri500)

    Thanks Fahim,

    I picked up your response on yur ticketing system and replied there.
    Everything is now working again so thank you very mush for such great support and it is a great comfort to now that support is willing and able when it is most needed!

    Outstanding!

    Plugin Author Fahim Reza

    (@badhonrocks)

    Thank you for reaching out and letting us know that everything is now working as expected. It’s always a pleasure to hear that our support team was able to assist you in resolving the issue.

    lynnhcm17

    (@lynnhcm17)

    Hi – this plugin is still not working, even after downgrading it – it broke my website spectacularly! Help please!!

    Plugin Author Fahim Reza

    (@badhonrocks)

    @lynnhcm17

    I’m sorry to hear that the plugin is still not working for you, even after downgrading it.

    Please provide us with more details about the issue you’re facing, including any error messages you may be seeing, and we’ll do our best to assist you.

    Thanks,
    Fahim Reza

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Divi Torque and pro not working after update’ is closed to new replies.