• Resolved sakina990

    (@sakina990)


    Hi I have installed free version of litespeed on 2 of my wesbites, and both are using DIVI theme. The wordpress, theme and plugins all are uptodate. However, when i applied litespeed preset [advanced] to theme, whole styling was off. The pages are distorted, the video is not playing. All the pages were out. I’ve been using this plugin on more than 200+ websites, but this thing never happened. When I logged in via wp-admin, the website seems to be working fine and all pages are fine, but when i log out, the whole website is distorted.

    Why is it happening with DIVI? 2 websites, have DIVI builder and the litespeed is crashing the website. Please check and let me know?

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Thread Starter sakina990

    (@sakina990)

    I have deactivated the plugin, and removed it too but in console it’s giving errors about litespeed, please investigate ASAP and let me know how to fix, because the website is completely distorted.

    Thread Starter sakina990

    (@sakina990)

    Report number: NZRWCRMH

    Report date: 08/27/2024 04:53:52

    Thread Starter sakina990

    (@sakina990)

    I have reset all the settings but still no use, the whole website is just crashed, please advise ASAP.

    This is how homepage looks when logged in https://snipboard.io/cewRL6.jpg

    And this how logged out : https://snipboard.io/AoMHZs.jpg

    This is happening on all the pages, I have just posted one issue.

    Plugin Support litetim

    (@litetim)

    @sakina990 currently LSC is disabled?
    The site is looking exactly like in your “Logged in” image

    • This reply was modified 2 months, 4 weeks ago by litetim.
    Thread Starter sakina990

    (@sakina990)

    LSC is activated, but i have removed the preset, reset whole website.

    https://snipboard.io/rRnBtS.jpg

    so now it looks same. But I always used to do the preset which is advanced one, i did the same for this website too but the CSS crashed. Now it’s my live website otherwise I would’ve done it again to show you. On console there were numerous errors too. I forgot to take the SS.

    Plugin Support litetim

    (@litetim)

    I see
    You did updates to LSC and other plugins? Or maybe add new plugin?
    Console errors means that JS(a few file) is not minified correctly.

    To make it clear: I agree that changing settings in LSC added the errors. But the cause of this are some updates(WP, plugins, themes) or new plugins added.

    • This reply was modified 2 months, 4 weeks ago by litetim.
    • This reply was modified 2 months, 4 weeks ago by litetim.
    Thread Starter sakina990

    (@sakina990)

    hi there I haven’t added any new plugin or themes. Neither have i updated/changed anything. Just added LSC yesterday and selected the advanced preset from the preset settings, by doing that whole website CSS crashed. Same has happened to another website where I’m using divi builder. There also same error happened. Whole website CSS crashed, images were not loading etc. I just wanted to ask is it some compatibility issue of LSC with Divi? Or server configuration issue??

    please investigate and let me know ASAP why is it happening with divi only? On other stores, I have used ASTRA theme of wordpress, and everything is working just perfect.

    Plugin Support litetim

    (@litetim)

    In this case I would debug where the problem comes from, what setting is creating these issues.
    Take a look here: https://docs.litespeedtech.com/lscache/lscwp/troubleshoot/

    Also, the presets are starting point for setting up the plugin.

    I would look into CSS and JS minification, maybe one of them is creating the issue( https://docs.litespeedtech.com/lscache/lscwp/pageopt/#css-minify + https://docs.litespeedtech.com/lscache/lscwp/pageopt/#js-minify ) and then try to exclude from minification the file that create the problem( https://docs.litespeedtech.com/lscache/lscwp/pageopt/#css-excludes + https://docs.litespeedtech.com/lscache/lscwp/pageopt/#js-excludes )

    Also you can try with and older version of LSC: https://docs.litespeedtech.com/lscache/lscwp/toolbox/#beta-test-tab maybe 6.3.* or 6.2.*

    Thread Starter sakina990

    (@sakina990)

    This is not the solution to my question. Did you get what I’m asking????

    I’m unable to apply preset only in Divi theme, can you investigate why????? When the preset is applied, the css styles are distorted. This is my question.

    Plugin Support qtwrk

    (@qtwrk)

    do you see any error message or warning in browser dev tool ? something like CSS requests end up in 404 error or something ?

    you also have another cache system in place , it could cause conflict with our plugin , please disable other cache system first

    • This reply was modified 2 months, 3 weeks ago by qtwrk.
Viewing 10 replies - 1 through 10 (of 10 total)
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