Divi Pop Up From Automatically Closing After Clicking Submit Button
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I am using gravity forms and using divi popup to create pop ups with them. I am having an issue where the form automatically closes after being submitted and does not display the confirmation message. (The form is within the request a free estimate button)
Side note: The autocomplete address is also not working when the pop up function is enabled. For context, the address auto complete works perfect as a stand alone form without the pop up.
The page I need help with: [log in to see the link]
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Hi @juliocesarolivares10,
Sure, I will be happy to investigate and resolve your automatically closing popup issue after submission.
Issue
I checked and confirmed your issue.
See here: https://share.getcloudapp.com/NQupyqqG
Observation
I further noticed that the “delayed confirmation message” is simply an exit-intent trigger that shows the popup when you move the mouse outside the browser.
See here: https://share.getcloudapp.com/P8uXJjpd
The issue of automatically closing the popup after submission arises because the page reloads when the user submits the form. To resolve this issue, you need to enable Ajax.
The lite version of “Popups for Divi” has limited support for the Ajax features of the Gravity Forms plugin.
Workaround
You can upgrade to “Divi Areas Pro” to enable Ajax and prevent popup from closing after submission.
See here: https://divimode.com/knowledge-base/gravity-forms/
It will also help you activate other features and integrations.
See here: https://divimode.com/divi-areas-pro/
I hope this information helps. Please do not hesitate to ask any further questions. Thank you.
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