DIVI Modules and Column Links not working

Hi @wphelpreq,

We have taken a look at the linked page, but didn’t find an example of the problem you described. Also we have tested Complianz with Divi very thoroughly and never seen the issue before. We have just created another sandbox environment, but didn’t manage to reproduce the issue.

Could you please describe in more detail which links we should look for on the example page? Are you using any Divi add-ons that might cause the issue in combination with Complianz?

Kind regards,
Leon

Hello,

As said, on that exact page is the best current example of it not working, as I had to manually add links to every text module instance via a href tag in order to get links working.

Just below the 6 questions, you can see 3 columns with icons.

If you hover those columns your cursor will turn into a clickable one, but when you attempt to click, nothing happens. This is because the Column Link option set within Divi has been neutralized by Complianz plugin.

The moment I disable the Complianz plugin, every single Text module Link and Column link works again. The moment I enable it, they all stop working. You will still see the label “clickable” if you inspect the column, but you won’t find the link that should exist for it anywhere in the inspection of the site.

The site is using WP Rocket for caching if that is of any help. The site is fairly simple and has no special plugins that could otherwise create conflicts.

I can try to make your .css files an exception within WP Rocket – if you’d be so kind as to tell me which files exactly to add to the exception?

Otherwise, please make sure you inspected those columns to understand that once Complianz is activated, such Links added to Modules/Columns stop working.

Hi @wphelpreq,

Thank you for directing me to the example :-).

It appears that the Instagram integration is activated (under Complianz -> Integrations -> services), but as you are not placing any embeds from Instagram you can leave this switched off. The integration will block links to Istagram.

We will further investigate to see if we can ignore this kind of URLs.

Let us know if switching off the integration resolves the issue.

Kind regards,
Leon

Hello @leonwimmenhoeve,

I went under the plugin options to Integrations -> Services -> Instagram and removed the check and saved it. Afterwards I cleared DIVI cache and WP Rocket cache and tried again with no luck :(!

Still the same – cursor changes on hover, column has the “clickable” class but nothing happens.

Let me know if there is anything else I could try!
As said, would making complianz related files an exception within WP Rocket perhaps help? Just an idea :o!

Hi @wphelpreq,

I can confirm that the Complianz cookie blocker is blocking a script on which the Instagram button relies. I can not see which Complianz integrations you have enabled, but I know that Divi highly relies on Recaptcha. By any chance, did you enable this integration? If so, could you disable it?

If that also doesn’t work, I would recommend disabling all other integrations, to isolate the one that causes the issue.

We haven’t managed to reproduce the issue yet, so we would require more specific instructions/screenshots to recreate it in case the issue persists.

Regards,
Leon

Hi @leonwimmenhoeve

For some strange reason the Instagram Integration was still checked and had the reserved option active even after I disabled it last time within the Settings -> Integrations part of Complianz!

I went to look again and after realizing it was still active disabled it once more (including the reserved part) and saved everything. Now it seems to truly be deactivated and not enabled.

Afterwards I went to check the site again and the link within the column module seems to work now. I hover over the column, the cursor changes, and when I click, it loads the link. You can test it as well to verify now.

I then tried to test out a text module. I removed the href I added to the text and left a simple text within the text module. The text module has a link added within its Divi parameters. The text module link would work now as well!

It truly seems that the Complianz Instagram integration is causing major issues with Divi modules/columns of various kinds that have link attributes within them given to them via the Divi theme.

I’ll test it out through the next few days a little bit more as I find the time, but I think that this might be the cause of the entire issue then!

Hi @wphelpreq,

That’s great to hear!

Can I conclude that this is workable solution for your site? We will do some further tests in order to reproduce the issue as well.

Regards,
Leon