divi forminator and recaptcha v3

  • Resolved lkdstudio

    (@lkdstudio)


    3 years, 11 months ago

    Good morning, i’m using forminator in my site with Divi Theme.
    So i added the recaptcha v3 from forminator settings, but i don’t see the image of recaptcha on my site (usually it appears on the right side).
    Could you help me to understand why? and if it works? because i don’t undersatnad. Thanks.
    Dave

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Amin – WPMU DEV Support

    (@wpmudev-support2)

    Hello @lkdstudio ,

    Just to check, did you add reCaptach field into your form after setup in settings?

    https://wpmudev.com/docs/wpmu-dev-plugins/forminator/#recaptcha-field

    kind regards,
    Kasia

    Thread Starter lkdstudio

    (@lkdstudio)

    Hi thanks for your answer, no, but i did it now, but still i don’t see it..i see the recaptcha image on the preview from the backend setting of forminator but not on the site, but between the privacy policy and the button “send” on the form now i can see that there is a white space ( i think it’s the recaptcha that i don’t see). what can we do?
    Thanks Davide

    Hi same problem here with Forminator and Divi.

    Cannot see recaptcha V2 or V3.
    Already tried to activate the option to load the form with AJAX but with no success.

    Thanks in advance for your help

    Thread Starter lkdstudio

    (@lkdstudio)

    How we can fix it this kind of bug? Thanks

    Plugin Support Dimitris – WPMU DEV Support

    (@wpmudev-support6)

    Hello there

    I just tested this using the latest versions
    Forminator 1.14.10.1
    Divi 4.9.4
    and no other plugin, and v3 recaptcha seem to work well:

    View post on imgur.com

    Could you please update to the latest versions of both Forminator and Divi and give this another try?

    In case you are already there, can you proceed with a conflict test?
    How to:
    First, create a recent backup in case you lose any settings during the test and have to restore to a previous working state.
    Then deactivate all plugins apart from Forminator, clear all caches, and check again if the issue is still there. If not, it means that something is conflicting, so start activating the remaining plugins and theme, one by one this time, checking every time for the reported issue, until you reproduce the issue, thus finding the conflicted combination. The following flowchart image can assist you during this test: https://premium.wpmudev.org/wp-content/uploads/2015/09/Support-Process-Support-Process.gif
    If this is a live website with traffic, I’d rather advise to create a staging environment, meaning a complete and exact copy of this installation into another location/folder in the same server, using a separate database, and perform the test in there instead without worrying about the live site.

    Looking forward to your results,
    Dimitris

    Thread Starter lkdstudio

    (@lkdstudio)

    Hi, after the upgrade i see the captcha and it works..thanks

    Plugin Support Patrick – WPMU DEV Support

    (@wpmudevsupport12)

    Hi @lkdstudio

    Thank you for the update.

    We are marking this ticket as resolved, feel free to ping us any time you need.

    Best Regards
    Patrick Freitas

Viewing 7 replies - 1 through 7 (of 7 total)
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