Divi Contact Form Integration

  • Resolved clonan

    (@clonan)


    2 years, 4 months ago

    I think I might be missing a critical step with this plugin. I have created a form using the Divi Theme. I have labeled all the fields to match the field names described in the connector configuration.

    When I complete the form, nothing seems to happen.
    How does the osTicket Connector plugin catch the request?
    If it is through email, do I need to send the email to a specific place? I am using wp Mail SMTP, will this interfere?

    I am sorry but the only configuration details are screenshots and I can’t seem to understand what I am supposed to do.

    Thanks!

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  • Thread Starter clonan

    (@clonan)

    I dug into the plugin so I could see the see what array the contact form was actually sending.

    To use the plugin with the Divi Theme you need to prepend the field with: “et_pb_contact_” and append with “_0” (Note: I am not sure what the _0 signifies so it might change with different forms)

    so Email (required) become “et_pb_contact_email_0”

    I also had to create a hidden field with the form name.

    Once I had the field names right it went straight in!

    As a suggestion, when a form fails, include an option to attach the $_POST into the log file. That way you can see the fields that the form is actually sending.

    Plugin Author SCAND

    (@scandltd)

    Hi Clonan.

    Thanks for the great suggestion.

    Best regards,
    SCAND team

Viewing 2 replies - 1 through 2 (of 2 total)
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