Divi conflict

  • Resolved Andyboyag

    (@andyboyag)


    4 years, 1 month ago

    Hi,
    It seems there is a conflict with this plugin and the divi theme builder. When creating my category layout in divi, it does not push through the category page before I deactivate helpie faq. After deactivating the design goes through and stays. (I can reenable helpie FAQ after this and it still keeps working)

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi Andy,

    Sorry about that. Could you please give me your website details and temporary admin access to your site so that I can have a look at this and fix it straightaway for you?

    Please provide me your details by creating a ticket at pauple.freshdesk.com.

    Looking forward to see you there.

    Kind Regards.

    Hi There,

    We are still waiting for your website details so that we could have a look at it and fix it straightaway for you.

    Waiting to hear back from you.

    Kind Regards.

    Hi,
    I am having trouble with Divi as well, only my problem is that when I try to add a Helpie shortcode to a Divi text module it just stays on the “Add Helpie FAQ Shortcode” pop up screen and doesn’t do anything.

    I have disabled all minor plugins, in case they were conflicting, but it made no difference.

    Any suggestions?
    Thanks, Bryan

Viewing 3 replies - 1 through 3 (of 3 total)
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