Divi Area Pro Update Site ERROR

  • Resolved billcno9

    (@billcno9)


    9 months ago

    The latest Divi Area Pro update (3.1.15) has caused an error and caused my site to not load.

    I have deactivated the plugin which allowed the site to load but of course the popups do not work. I have tried to delete the plugin in both the WordPress dashboard and Plesk WordPress Toolkit to no avail. My plan was to roll back to an earlier version but cannot delete this version.

    I have attempted to contact premium support via my Divimode account but not heard anything for three days now. I attempted to use their help/chat widget but unfortunately they have disabled it. It was available two days ago but nobody was available for online chat. So no support is being offered right now.

    This is worrying because the popups were an important part of the site and it will certainly affect the business in a negative way.

    If anyone from Divimode sees this can they contact me urgently please.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Rohit Bhardwaj

    (@mrrohitbhardwaj)

    Hi @billcno9,

    I am sorry to hear that you have encountered an issue with the plugin update and are unable to trigger the popup as expected.

    Since the issue is with the “Divi Areas Pro” plugin, our premium plugin, the “Popups for Divi” forum here limits us to assist you further.

    You can forward your issue at https://divimode.com/get-support/ and we will be happy to assist you in resolving your issue with the same.

    You mentioned:
    I have attempted to contact premium support via my Divimode account but not heard anything for three days now. I attempted to use their help/chat widget but unfortunately they have disabled it. It was available two days ago but nobody was available for online chat.

    The chat feature is still under development and the development team is testing on keeping it limited to premium users, probably the reason behind no availability on chat.

    You mentioned:
    So no support is being offered right now.

    FYI: All our premium users get an option to reach us via raising a ticket using your Divimode Account – Support section. We are always happy and available to resolve their issues.
    See here: https://share.zight.com/geuBOwAE

    Similarly, we are also available to assist our premium users via Facebook Group.

    You can utilize the same and reach us.

    I will be looking forward to your email to resolve your issue. Thank you.

    Thread Starter billcno9

    (@billcno9)

    Thanks for your response Rohit, I do appreciate it.

    Thanks for the link to the account members support page. This was actually my first call for help 3 days ago… however I shall try again.

    I’m sorry but I don’t use Facebook

    Rohit Bhardwaj

    (@mrrohitbhardwaj)

    Hi @billcno9,

    Sure, I will be happy to assist you whenever you reach us. Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)
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